Enquiries
Online
You can open a Breeze pre-paid tag account or non-tag account online at Breeze.com.au.
Email enquiries can be made to enquiry@breeze.com.au.
Phone enquiries
If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can phone us on 13 LINK (13 54 65).
Breeze tag accounts, Breeze non-tag accounts, Breeze business accounts and EastLink trip passes are all now available.
EastLink service centres
If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can visit us at one of our EastLink service centres.
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EastLink service centre within Frankston Visitor Information Centre, Frankston Waterfront, Pier Promenade (Melway Map 100A, A 9)
Business services team
The Breeze business account is now available. To find out more, please contact our Business Services team on 1300 650 478 or by emailing businessenquiry@breeze.com.au.
Other
Facsimile ... 03 9955 1401
Interpreter service ... 13 14 50
TTY ... 13 36 77
Speech to speech relay ... 1300 555 727
Mailing address
EastLink, PO Box 744, Ringwood Vic 3134
Complaints
If you have a complaint about Breeze or EastLink, please call us on 1800 118 650.
If you are not satisfied with the outcome of a complaint, you may contact the Tolling Customer Ombudsman:
More information about the Tolling Customer Ombudsman:
Tolling Customer Ombudsman Brochure (2.3 Mb)
To assist the Tolling Customer Ombudsman to make an informed decision, it is advisable, but not compulsory, to provide the ombudsman with access to the details of your enquiry or complaint. To provide access you need to complete the following information consent form and submit to the ombudsman with your statement of enquiry or complaint:
Tolling Customer Ombudsman Information Release Form (101.6 Kb)
Please note that the Tolling Customer Ombudsman will refer complaints back to the relevant tolling operator if the complaint has not been managed through the operator's complaints process and reasonable attempts made at resolution.
The Tolling Customer Ombudsman is unable to consider any complaints relating to infringement penalty notices issued on behalf of authorities such as Victoria Police, even though the infringement may refer to an incident that occured on EastLink. For information about infringement penalty notices issued in Victoria please contact Civic Compliance Victoria, by phone on (03) 9200 8111 or by mail to Level 1, 277 William Street, Melbourne, VIC 3000.
Marketing enquiries
Douglas Spencer-Roy, Manager - Strategy & Marketing, ConnectEast Group
Media enquiries
James Tonkin, General Manager, Corporate Affairs, ConnectEast Group
Employment enquiries
Find out more about career opportunities at ConnectEast.
General enquiries and feedback about our website