Enquiries
Online
You can open a Breeze pre-paid tag account or non-tag account online at Breeze.com.au.
Phone enquiries
If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can phone us on 13 LINK (13 54 65).
Breeze tag accounts, Breeze non-tag accounts, Breeze business accounts and EastLink trip passes are are all now available.
Visit an EastLink shop
If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can visit us at one of our EastLink shops.
- Bayside (Frankston) shopping centre (Melway Map 102, D 1). First floor.
Bayside shopping centre location (326.0 Kb)
Centro Box Hill shopping centre location (463.4 Kb)
- Chadstone shopping centre (Melway Map 69, D 4). Lower floor.
Chadstone shopping centre location (529.9 Kb)
- Dandenong Plaza shopping centre (Melway Map 90, E 7). Lower floor.
Dandenong Plaza shopping centre location (644.3 Kb)
- Knox City shopping centre (Melway Map 63, K 11). Ground floor.
Knox City shopping centre location (1.3 Mb)
Maps are copyright (c) Melway Publishing Pty Ltd 2007. Used by ConnectEast Pty Ltd under licence.
EastLink shops are open:
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9am-5pm Monday-Wednesday
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9am-9pm* Thursday-Friday
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9am-5pm Saturday
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10am-5pm Sunday.
*except Box Hill, which closes at 7pm on Thursday
EastLink customer centre
If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can visit us at the EastLink customer centre.
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EastLink customer centre, corner of Maroondah Highway and Hillcrest Avenue, Ringwood (Melway Map 49, E 9).
EastLink customer centre location (796.2 Kb)
The EastLink customer centre is open:
Business services team
The Breeze business account is now available. To find out more, please contact our Business Services team on 1300 650 478 or by emailing businessenquiry@breeze.com.au.
Other
Facsimile ... 03 9955 1401
Interpreter service ... 13 14 50
TTY ... 13 36 77
Speech to speech relay ... 1300 555 727
Regular updates
To receive updates about the opening of EastLink and the launch of the Breeze non-tag account and EastLink trip pass, register your contact details.
Mailing address
EastLink, PO Box 744, Ringwood Vic 3134
Complaints
If you have a complaint about Breeze or EastLink, please call us on 1800 118 650.
If you are not satisfied with the outcome of a complaint, you may contact the Tolling Customer Ombudsman:
More information about the Tolling Customer Ombudsman:
Tolling Customer Ombudsman Brochure (2.3 Mb)
To assist the Tolling Customer Ombudsman to make an informed decision, it is advisable, but not compulsory, to provide the ombudsman with access to the details of your enquiry or complaint. To provide access you need to complete the following information consent form and submit to the ombudsman with your statement of enquiry or complaint:
Tolling Customer Ombudsman Information Release Form (101.6 Kb)
Please note that the Tolling Customer Ombudsman will refer complaints back to the relevant tolling operator if the complaint has not been managed through the operator's complaints process and reasonable attempts made at resolution.
The Tolling Customer Ombudsman is unable to consider any complaints relating to infringement penalty notices issued on behalf of authorities such as Victoria Police, even though the infringement may refer to an incident that occured on EastLink. For information about infringement penalty notices issued in Victoria please contact Civic Compliance, by phone on (03) 9611 7555 or by mail to 120 Spencer Street, Melbourne, VIC 3000.
Marketing enquiries
Douglas Spencer-Roy, Marketing Manager, ConnectEast Group
Media enquiries
James Tonkin, General Manager, Community Relations & Public Affairs
Employment enquiries
Find out more about career opportunities at ConnectEast.
General enquiries and feedback about our website