FAQ

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The price of your trip on EastLink will depend on the distance you travel and the class of your vehicle. The cheapest way to travel is on a tag account.


For more details, visit the Tolls page.

 

On weekends and public holidays, Cars are eligible for a 20% discount.

From Monday to Friday (excluding public holidays), Cars travelling through a single toll zone only (excluding trips through the EastLink tunnel) are eligible for a 20% discount.

For more details, visit the Tolls page.

 

Yes. Motorbike tolls are half the price of car tolls, however Motorbikes do not need to carry a tag.

For more details, visit the Tolls page.

 

No. EastLink tolls the vehicle towing a caravan or trailer but not the caravan or trailer itself.

There are several methods to pay EastLink tolls.


You can open an account or buy a pass online. You can also phone (03) 9955 1400 during business hours for more information and to set up an account or trip pass.


Tags issued by CityLink (or a tag from NSW or Queensland) will work on EastLink and tolls will be charged to your account. Never fit two tags to your vehicle.


If you use a tag account, ensure it is correctly installed as per the tag installation instructions.


For more details, visit How to Pay.

 

Yes, provided your CityLink account is not suspended.

 

All Breeze accounts can be used to pay for EastLink and CityLink trips in Melbourne.


Breeze tag accounts can also be used to pay for trips on interstate tollways in NSW and QLD.


Breeze non-tag accounts will not work in NSW and QLD however.


Remember, if your account is suspended then it will not work.

 

When you collect your rental vehicle, ask about the rental company’s toll payment program. If you are unsure, we recommend you buy a pass. You can either purchase a Melbourne Pass for the duration of your visit, which covers you for travel on EastLink and CityLink, or an EastLink Trip Pass if you just intend on using EastLink.

You can order a new tag holder using this online form.

 

Ensure your tag and holder are correctly installed as per the tag installation instructions.

Your tag should beep when travelling under every toll point on EastLink and CityLink.

Provided your vehicle has been added to your account at the time of travel or within 72 hours after the time of travel, the toll will be charged to your account even if the tag has not beeped.

If your vehicle has a metallised windscreen (e.g. on some European vehicles), your tag may have difficulty communicating with a toll point. Please read the vehicle handbook or contact your vehicle's manufacturer to find out where you should position your tag. If you still experience problems with a metallised windscreen and a Breeze tag, please contact us.

If your tag is correctly installed and does not have a metallised windscreen, we may need to replace your tag.

 

EastLink tags are not allocated to any specific vehicle that has been added to the account, although they are specific to the class of vehicle. This allows you to move the tag from one vehicle to another provided the vehicles have been added to your account and they are of the same class. For example, a Car tag can be used in any Car; however you cannot use it in a Light or Heavy Commercial Vehicle.

We recommend you make a note of which tag is installed in which vehicle, as this will help you understand account statements.

For more information on the different vehicle classes, visit our Vehicle & Classes page.

 

Provided your vehicle has been added to your Breeze account at the time of travel or within 72 hours after the time of travel, EastLink tolls will be charged to your account. An Image Processing Fee ($0.29 per trip on EastLink) will also be charged for each trip made on EastLink by a vehicle travelling without a valid tag.

 

No. If you use a tag in a vehicle that is not on your account, the tolls are charged to the registered owner of the vehicle and sent as a toll invoice with additional fees.

 

A pre-paid account can have any number of vehicles added to it at any time, however we recommend opening a Business Account if you want to include more than 10 vehicles on your account.

 

When you add a vehicle to your EastLink account, any trips made by that vehicle in the previous three calendar days will be charged to your account.

Any trips made more than three days before adding the vehicle to your account will be charged to the registered owner of the vehicle and sent as a separate toll invoice with additional fees.

Your vehicle details can be updated online by logging in to your EastLink account.

To add a Vehicle:

  1. 1. Proceed to the “Vehicle Details” tab
  2. 2. Select the “Add a Vehicle” option
  3. 3. Enter the vehicle details into the required fields
  4. 4. Select the “Add Vehicle” option

To remove a Vehicle:

  1. 1. Proceed to the “Vehicle Details” tab
  2. 2. Select the vehicle you wish to remove by clicking on the circle in the far left column
  3. 3. Select the “Delete” option
  4. 4. A pop up message will appear, select “Confirm”
  5. You may not be able to add a vehicle if you have an outstanding debt or if the vehicle is already attached to another account. If you are unable to add a vehicle, contact us for assistance.

If you have only one vehicle on your account, you will need to add the new vehicle before removing the old vehicle. (Your account always needs to have at least one vehicle.)

If you wish to remove your only vehicle on your account, contact us for assistance.

 

The details that must be correct when adding a vehicle to your account are:

  • the licence plate number
  • state of registration
  • the class of your vehicle.

If these details are correct, the closest year and model of the vehicle should be sufficient.

 

EastLink tolls are usually applied to accounts within 24 hours. However, there can be a delay in receiving toll charges from CityLink and interstate tollways. When these toll charges are received, several days of toll charges can be received in one day.

 

You can view all the trips and tolls by logging in to your account:

  • Select the “Account History” tab
  • View under “My Recent Trips”

You are able to search for travel made within a particular date range, or export the information to an Excel spreadsheet.


Please note that all toll charges displayed exclude GST.


Our tolling system uses a number of detectors to identify your vehicle. If it identifies a valid EastLink tag, the travel history will show the tag serial number (10 digits) against the trip. If you are unsure which tag is in a specific vehicle, check the tag serial number printed its side. 


If you don’t have a tag in your vehicle or the tag is not fitted correctly then the system will read your vehicle’s licence plate number and this will be shown against the trip.

 

You can update your payment details by logging in to your EastLink account:

  1. 1.       Go to the “Payment Details” tab
  2. 2.       Click “Edit Payment Details” button
  3. 3.       Change the button from “Manual” to “Automatic”
  4. 4.       Enter in your new payment details in the fields provided
  5. 5.       Verify your billing address is correct
  6. 6.       Click “Update” button
 

You can view the past 12 months of account statements by logging in to your EastLink account:

  1. 1.      Go to the “Account History” tab
  2. 2.      Scroll down to the section with the heading “My Recent Statements”

Your statements will be available for download in either Excel or PDF format.


If you cannot view a PDF file, visit www.adobe.com and download the Adobe Acrobat reader.

 

Our system does not currently show recent top up payments, although the account balance is up to date.

We are investigating the possibility to have credit transactions viewable prior to billing. At this stage, we do not have a date for this to be implemented.

Until this option is available, we suggest that you change your current statement period from Quarterly to Monthly. This will provide you with billed transactions sooner, which will include credits to your Account (during that particular billing cycle).

 

These are two main top up options for pre-paid Breeze accounts:

  • Automatic payment – when your account balance falls below its minimum balance (usually $13.63), we will top up your account automatically by debiting the minimum top up amount (usually $30) from your nominated bank account or credit card
  • Manual payment – you are notified when your account balance is low and needs to be topped up

 Manual top up payments can be made:


  • Online
  • By phoning (03) 9955 1400
  • At the EastLink customer service centre, 2 Hillcrest Ave, Ringwood
  • At 7-Eleven, United Petroleum and participating newsagents map
  • By BPAY using the following details:

            o   Biller Code 727214
            o   Reference (= your Breeze account number)

 

Your top up amount may not have been sufficient. To reactivate a suspended account, you must make one or more payments to bring your pre-paid balance back above the minimum balance (usually $13.63).

After making a payment online, please refresh your web page or log out and log back in to show your up-to-date account status.