FAQ

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EastLink tolls are based on the toll zones on which you travel, as well as the class of your vehicle.


For cars, the lowest toll is 31 cents, with a toll cap of $5.84 on weekdays ($4.68 on weekends and public holidays when the 20% weekend discount for car tolls applies).

For more details, visit the Tolls page.
Toll discounts apply to cars only, and using a tag account, non-tag account or Melbourne pass when travelling as follows:

On weekends and public holidays, cars are eligible for a 20% discount. The discount also applies to the toll cap.

Monday to Friday (excluding public holidays), cars travelling on a single toll zone only (but excluding trips through an EastLink tunnel) are eligible for a 20% discount.

For more details, visit the Tolls page.
Yes. Motorbike tolls are half the price of car tolls.
For more details, visit the Tolls page.
No. EastLink tolls for cars towing a caravan or trailer are the same as for cars travelling without a caravan or trailer.
You need a tag account, non-tag account, Melbourne pass or EastLink trip pass.
You can open an account or buy a pass online. You can also phone 13 LINK (13 54 65) for more information and to get set up with an account or trip pass.
If you already have a CityLink account (or a tag from NSW or QLD), it will work on EastLink and tolls will be charged to your account. (Never fit two tags to your vehicle.)
If you choose to use a tag, ensure it is correctly installed as per the tag installation instructions.
For more details, visit the How to Pay page.
Yes – provided your CityLink account is not suspended.
Provided your Breeze account is not suspended:

Your Breeze account covers travel on both EastLink and CityLink.

If you have a tag account it will also work on tollways in NSW and QLD. However if you have a non-tag account, it won’t work interstate.
When you collect your rental vehicle from Hertz, AVIS, Budget, Europcar, Thrifty or Redspot Sixt, ask about their toll payment programs that are available for paying tolls incurred on all Australian tollways including EastLink.

Otherwise we recommend you buy a pass – either a Melbourne Pass for the duration of your rental period which will cover you for travel on EastLink and CityLink, or an EastLink trip pass for each trip you make on EastLink.
Phone us on 13 LINK (13 54 65) or collect a tag holder from the EastLink customer service centre located at 2 Hillcrest Avenue, Ringwood (Melway 49 E9).
You should receive your tag holder within a week of your order. Ensure your tag and holder are correctly installed as per the tag installation instructions.
Always ensure your vehicle details are current and correct. Failure to keep your vehicle details up to date can result in additional charges being incurred.
Your tag should beep when travelling under every toll point on EastLink and CityLink.

Provided your vehicle has been added to your account at the time of travel or within 72 hours after the time of travel, the toll will be charged to your account even if the tag has not beeped.

You must ensure your tag is correctly installed as per the tag installation instructions.

If you need an additional tag holder to achieve this, you can order it by following the instructions in the preceding question.

If your vehicle has a metallised windscreen (e.g. on some European vehicles), your tag may have difficulty communicating with a toll point. Please read the vehicle handbook or contact your vehicle's manufacturer to find out where you should position your tag.  If you still experience problems with a metallised windscreen and a Breeze tag, please phone us on 13 LINK (13 54 65).

If your tag is correctly installed and does not have a metallised windscreen, we may need to replace your tag.
With a Breeze account, tags issued to the account are not allocated to any specific vehicle that has been added to the account. This allows you to move the tag from one vehicle to another – provided the vehicles have both been added to your account and provided they are of the same class. For example a car tag can be used in any car; however you cannot use it in a light or heavy commercial vehicle.

We recommend you make a note of which tag is installed in which vehicle, as this will help you understand account statements.
Provided the vehicle has been added to your Breeze account at the time of travel or within 72 hours after the time of travel, the EastLink tolls will be charged to your Breeze account.

An Image Processing Fee ($0.28 per trip on EastLink) will also be charged for each trip made on EastLink by a vehicle added to an account but travelling without a valid tag. (The equivalent fee for trips on CityLink is $0.75 per trip on CityLink.)
No, you may not use your tag in a vehicle that has not been added to your account.

If this were to happen and the tag was not able to communicate properly with the toll gantry, then the tolls would not be charged to the account and would instead be charged to the registered owner of the vehicle and sent as a toll invoice with additional fees.
A pre-paid Breeze account can have up to 10 vehicles added to it at any time.
When you add a vehicle to your Breeze account, any trips made on EastLink by that vehicle in the previous three calendar days will be charged to your account.

Any trips made on EastLink more than three days prior to adding the vehicle to your Breeze account will be charged to the registered owner of the vehicle and sent as a separate toll invoice with additional fees.
Your vehicle details can be updated online by logging in to your Breeze account.

To add a Vehicle:

1.       Proceed to the “Vehicle Details” tab

2.       Select the “Add a Vehicle” option

3.       Enter the vehicle details into the required fields

4.       Select the “Add Vehicle” option

To remove a Vehicle:

1.       Proceed to the “Vehicle Details” tab

2.       Select the vehicle you wish to remove by clicking on the circle in the far left column

3.       Select the “Delete” option

4.       A pop up message will appear, select “Confirm”

You may not be able to add a vehicle if there is an outstanding debt or the vehicle has already been added to another account and not removed from it. If you are unable to add a vehicle, please phone us on 13 LINK (13 54 65) so we can assist you.

If you have only one vehicle on your account, you will need to add the new vehicle first before removing the old vehicle. (Your account always needs to have at least one vehicle.)

If you have only one vehicle on your account and need to remove it from your account, phone us on 13 LINK (13 54 65) so we can assist you.
The essential details that must be correct when adding a vehicle to your account are: the licence plate number, state of registration and the class of your vehicle.
If these details are correct, the closest year and model of the vehicle should be sufficient.
EastLink tolls are usually applied to Breeze accounts within 24 hours.

However, there can be a delay in receiving toll charges from other CityLink and interstate tollways. When these toll charges are received, several days of toll charges can be received in one day.
You can view all the trips and tolls charged to your Breeze account by logging in to your account:
-   Select the “Account History” tab
-   View under “My Recent Trips”

You are able to search for travel made within a particular date range, or export the information to an Excel spreadsheet. 


Please note that all toll charges displayed exclude GST.


Our tolling system uses a number of detectors to identify your vehicle.  If it identifies a valid Breeze tag the travel history will show the tag serial number (10 digits) against the trip.  The tag serial number is printed on the side of each tag if you are unsure which tag is in a specific vehicle.  If you don’t have a tag in your vehicle or the tag is not fitted correctly then the system will read your vehicle’s licence plate number (LPN) and this will shown against the trip.

You can update your payment details by logging in to your Breeze account:
1.       Go to the “Payment Details” tab
2.       Click “Edit Payment Details” button
3.       Change the button from “Manual” to “Automatic”
4.       Enter in your new payment details in the fields provided
5.       Verify your billing address is correct
6.       Click “Update” button
You can view the past 12 months of Breeze account statements by logging in to your Breeze account:

1.       Go to the “Account History” tab

2.       Scroll down to the section with the heading “My Recent Statements”

Your statements will be available for download in either Excel or PDF format.

If you cannot view a PDF file visit www.adobe.com and download the Adobe Acrobat reader.
Our system does not currently show recent top up payments, although the account balance is up to date.

We are investigating the possibility to have credit transactions also viewable prior to billing. At this stage we do not have any date for this to be implemented.

Until this option is available, we can suggest that you change your current statement period from Quarterly to Monthly. This will provide you with billed transactions sooner, which will include credits to your Account (during that particular billing cycle).
These are two main top up options for pre-paid Breeze accounts:

Automatic payment – when your account balance falls below its minimum balance (usually $13.18), we will top up your account automatically by debiting the minimum top up amount (usually $30) from your nominated bank account or credit card

Manual payment – you are notified when your account balance is low and needs to be topped up

Manual top up payments can be made:

-          Online

-          By phoning 13 LINK (13 54 65)

-          At the EastLink customer service centre, 2 Hillcrest Ave, Ringwood (Melway 49 E9)

-          Over the counter at an Australia Post Office

-          By BPAY using the following details:

              Biller Code 727214

              Reference (= your Breeze account number)
Your top up amount may not have been sufficient. In order to reactivate a suspended account, you must make one or more payments to bring your pre-paid balance back above the minimum balance (usually $13.18).

After making a payment online, please refresh your web page or log out and log back in to show your up-to-date account status.