When you pass under a tolling gantry your Breeze tag should make a noise to let you know that your trip has been registered. If your tag doesn't make a noise, you should contact us immediately.
The meaning of each sound is explained below, including a description of what you need to do if you hear the sound.
This means that your trip has been registered. You have sufficient credit in your account.
One beep followed by two quick beeps
For pre-paid accounts only, this means that your trip has been registered and your account balance is low.
This means that your account has been suspended.
This means that your trip has not been registered.
Your tag may not be able to communicate with the tolling gantry if you have a metallised windscreen. Please contact your vehicle's manufacturer to find out where you should position your tag so it will work.
If your tag stops working for any other reason, please contact us so we can arrange a replacement tag for you.
Any other sound
This means that your tag or account may not be operating correctly.
- Contact us immediately so we can fix the problem.