News & Media

New phone service for reporting hazards on EastLink. Help Phones have been removed.

The new 24/7 phone service makes it easier for motorists to report hazards on the tollway. As part of this change, Help Phones have been removed from EastLink.

To report a road hazard on EastLink, phone (03) 9955 1550.

Never touch your mobile phone while driving.

This phone number is for road hazards only. Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number. (Customer service enquiries here.)

The new phone service is answered by the EastLink team located here in Melbourne, just like our customer service call centre.

New hazard phone signs 600w

New signage to raise awareness.

To raise awareness of the new phone service, permanent signs have been installed along EastLink.

Alongside these permanent signs, location panels show location codes, which can be used by the caller to help identify the location of the incident when reporting it.

This photo shows examples of the new signage in our warehouse, prior to installation on EastLink.

Some digital messages are also being displayed on EastLink for a time, to help with awareness immediately following this change.

Help Phones have been removed from EastLink (except inside the tunnels).

As part of this change, the Help Phones previously located along EastLink have been removed. These Help Phones were rarely used. The Help Phones inside the EastLink tunnels are not affected and will remain in place.

This change is consistent with the VicRoads policy regarding Help Phones on freeways. For example, this change has also occurred on the Eastern Fwy.

EastLink has conducted market research to ensure that the majority of motorists are supportive of this change. This year's survey of more than 28,000 motorists indicates that 95% are happy to use their mobile phone to call for assistance (where the contact number is shown on road signs).

Receiving hazard reports by phone is just one of the many ways that the 24/7 EastLink control room finds out about hazards. For example:

  • EastLink has a network of more than 200 CCTV cameras, which are monitored from the control room.
  • When not attending incidents, EastLink's 24/7 incident response vehicles are on patrol.
  • There are detectors built into the roadway to detect unusually slow traffic.
  • Overheight vehicle detectors detect overheight vehicles and automatically deploy barriers to stop entry into the tunnel.
  • A video incident detection system in the tunnel section automatically detects incidents.
  • The tunnels have a fire detection system.
  • Police and other emergency services provide reports should their patrols encounter an incident.

EastLink. Time Better Spent.