How to check whether a text message or email about unpaid EastLink tolls is a scam
We continue to be aware of illegal online scams involving text messages and emails about unpaid EastLink tolls.
Some of these scam text messages and emails mention EastLink or may even closely resemble a genuine EastLink text message or email.
On 1 July 2026, new Australian Government rules took effect to make it easier for Australians to recognise legitimate messages and avoid scams.
These rules have changed the way that Australian businesses send SMS text messages.
Under the new rules, businesses like EastLink have been able to register their brands as senders of legitimate text messages.
text messages from EastLink show “EastLink” as the sender name
only EastLink can send text messages that show “EastLink” as the sender name
text messages from unregistered brands will instead show “Unverified” as the sender name
It’s quick and easy to check whether there is an unpaid EastLink toll invoice for your vehicle.
go to the Settle toll invoice page on the EastLink website
click the LPN/STATE tab
enter your vehicle’s licence plate number and state of registration
Click the RETRIEVE button
The EastLink website will then list any unpaid EastLink toll invoices for your vehicle.
If none are found, then there are no outstanding EastLink toll invoices for your vehicle.
It’s quick and easy to check the health of your EastLink account.
If you have an EastLink account, login to the account online for a quick health check.
Once logged in, you can check the account status, account balance and recent transactions.
You can also check that the vehicle details listed on the account are up to date.
Summary
A genuine text message sent by EastLink will show “EastLink” as the sender name.
A genuine email sent by EastLink will be sent from an email address within the domain “eastlink.com.au”:
xxx@eastlink.com.au
xxx@xxx.eastlink.com.au
A genuine text message or email sent by EastLink would always include relevant personal information (e.g. your full name, your vehicle’s licence plate number and your genuine EastLink account number).
Links would also be direct to the EastLink website domain "eastlink.com.au".
If you receive a text message or email about EastLink tolls or tolling accounts:
a text message that does not show “EastLink” as the sender name
an email that is not from an email address within the domain “eastlink.com.au”
an email or text message that does not include all the correct information
an email or text message that includes links to domains other than "eastlink.com.au"
… then it is a scam:
it was not sent by EastLink
do not click on any links
do not reply to it
delete it
there is no need to report it to EastLink