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Frequently Asked Questions

Driving on EastLink

Paying tolls

EastLink payment options

Find out about the three main toll payment options offered by EastLink. Accounts issued by other tollway operators may also work on EastLink - check with the tollway operator.

Using a tag and tag beeps

Installing an EastLink tag

How to install an EastLink tag in your vehicle. The vehicle also needs to be added to your EastLink account.

Understanding tag beeps

EastLink tags beep when passing each toll point. Find out what the beeps mean and what you may need to do when you hear them.

Removing an EastLink tag

How to remove an EastLink tag from your vehicle. Remember to remove the vehicle from your EastLink account if you have sold it.

Operating multiple vehicles on the one account

Managing an account

Setting up two factor authentication for your EastLink account

Find out how to set up two factor authentication for logging in to your EastLink account, and why it is required.

Image processing fees

Find out about image processing fees that are charged to your EastLink account when a tag is not detected, and what you can do to avoid them.

Updating payment options for your EastLink account

Find out how to update the payment options for your EastLink account.

EastLink toll invoices

Reasons for receiving an EastLink toll invoice

If you have received an EastLink toll invoice unexpectedly, this video explains the main reasons.

Nominating an EastLink toll invoice to another person

If you have received an EastLink toll invoice but you weren't the driver at the time of the EastLink trip, find out how to nominate the driver.

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