Positions Vacant
We currently have the following positions vacant:
We are seeking one IT Security Specialist (full time).
The IT Security Specialist is responsible for providing advice and guidance on Information Technology and Operational Technology security, including the design and implementation of security controls. The IT Security Specialist will contribute to the delivery of the security program and the continual improvement of ConnectEast’s security posture, including adherence to Payment Card Industry Data Security Standards and protection of customer data in accordance with the Privacy Act (as amended from time to time). The IT Security Specialist will ensure that employees understand and adhere to necessary policies and procedures to maintain information security.
Key responsibilities include:
Assist in maintaining compliance with Payment Card Industry Data Security Standards
Provide technical advice and guidance on security controls for IT/OT systems and networks
Drive continuous improvement in cyber security by identifying areas of risk
Identify and prepare detailed security requirements for projects
Conduct internal security compliance audits; provide recommendations to mitigate identified issues
Assist in preparation for external compliance audits and evidence collection
Assist in simulated security crisis management exercises, red teaming and phishing campaigns
Assist in preparing business cases and statements of work for security projects
Evaluate and provide recommendations for security products and solutions
Promote a security awareness culture through regular reminders, updates and insights; Develop security awareness training material; Conduct occasional training sessions on a selected topic
Remaining current with cyber security technology, practices and key threats to provide informed decision-making and minimise cyber security incidents
Create security policies, standards and procedures
Assist in troubleshooting security issues including root cause analysis and strategies to minimise future events
Assist with user testing (Security related) as required
Understanding of vulnerability assessments and penetration testing and advising on resolution and mitigation
Conduct research on emerging threats, provide guidance on security products, services and standards to protect our systems, networks and data
Undertake cyber security risk assessments; analyse business impacts and exposure based on emerging security threats, vulnerabilities and risks
For details about this position, including how to apply, please read the following:
We are seeking one End User Support Engineer (full time).
The End User Support Engineer is responsible for providing technical service and support to all EastLink departments and staff for all Information & Technology (ICT) systems in use by the company. This role is responsible for ensuring the smooth operation and production support of EastLink’s telephony system and its associated subsystems which includes:
Assessing and evaluating desktop incidents and problems for root cause analysis and correct resolution.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users in the Applications environment.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users and work with third parties to deliver telephony support (including IVR).
The primary purpose of the End User Support Engineer is to:
Liaise with vendors and business owners on the installation of bug fixes, installation/testing of patches, version upgrades and on application issues to ensure the best possible outcome for the business.
Liaise with Managed Service providers and vendors to ensure all infrastructure is maintained at the required firmware/operating system to ensure full vendor support.
Adhere to Change Management guidelines and to ITIL standards for ticket management & resolution.
Adhere to Problem Management, investigate problems to determine root cause and ensure required changes are implemented as required and lessons learned documented.
Ensure PC builds adhere to established procedures and undergo thorough testing and validation before being handed over to staff.
Ensure all Desktop Support documentation is updated and current.
Develop and maintain system documentation per agreed standards.
Work with the business to determine specific requirements for enhancements to the desktop, applications, telephony system and/or subsystems.
Assist in user account administration.
Provide after-hours production support as required.
Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.
Ensure backup and emergency-related processes and procedures are in place for the telephony environment to minimise the potential for error or data loss.
For details about this position, including how to apply, please read the following:
We are seeking one Application Support Engineer (12-month fixed term).
We are seeking a motivated Application Support Engineer to join our team for 12 months. You will ensure the customer billing and tolling systems operate in a way that is accurate, effective and efficient to meet the business requirements of ConnectEast and the obligations of State Government Concession Deed requirements.
Within this role, you will (but not limited to):
Monitor the health and performance and assist in the proactive monitoring and management of inhouse systems.
Respond to and report system tickets and incidents using analysis to resolve problems and maintain good communications with internal customers.
Work with system suppliers under support agreements to identify, define, log and resolve problems.
Coordinate and manage Operator activities with regards to inhouse systems and work cooperatively with other teams in IT to maintain the operations of internal system interfaces.
Document technical processes and procedures to detect and resolve tolling system issues.
On occasion work out of normal business hours to support regular system maintenance activities and the resolution of major incidents.
Work with the EastLink business and proactively look for ways to automate and streamline functions and activities and suggest these as internal projects through operational concept and specification documents.
Contribute ideas to change projects in respect to the inhouse systems to increase its efficiency and reduce operating costs.
Contribute to change requests to suppliers for improvements in system operations.
Produce test scenarios and cases using Application Lifecycle Management.
Undertake acceptance testing of new system releases, including functional and performance testing.
Maintain the test automation framework including adding or modifying test cases, undertaking health checks, and performing upgrades to underlying software components.
Assist in the deployment of new releases of internal systems into test and production environments, including the testing of back-out and roll-back plans.
Monitor the performance of new releases post implementation using analysis to determine if there are problems.
In response to requests, run scripts and jobs to extract data from systems for analysis, and re-run reports.
Assist with the reporting function within EastLink. Develop new reports when required.
For details about this position, including how to apply, please read the following:
