Positions Vacant
We currently have the following positions vacant:
We are seeking one Automation Specialist (12 months fixed term).
Join our “Innovation Lab” to improve the customer experience with cutting-edge solutions and groundbreaking ideas.
ConnectEast’s “Innovation Lab” is at the forefront of accelerating our AI maturity by delivering real-world, high-impact solutions through agile experimentation and cross-functional collaboration. Our mission is to embed AI, data analytics, and automation into everyday work, solving business challenges, upskilling staff, and creating reusable tools and governance models that scale across the enterprise.
The Automation Specialist is a hands-on technical contributor within the Innovation Lab, responsible for designing, prototyping, and delivering solutions that address real business challenges enabled via AI, data analytics, and automation. This role blends agile development, rapid experimentation, and cross-functional collaboration to build minimum viable products (MVPs), pilots, and scalable tools
Within this role, you will (but not limited to):
Build and iterate on prototypes using tools such as Microsoft CoPilot, Power Automate, Power BI, and lightweight Machine Learning frameworks.
Translate user stories into functional deliverables within 2-week sprint cycles while following PRINCE2 Agile delivery methodology
Develop and maintain reusable components, scripts, and dashboard, while engineering data pipelines and integrating operational systems for use cases.
Apply rule-based logic, Machine Learning models, and automation workflows to solve business problems, ensuring traceability, compliance, and performance of technical solutions.
Actively participate in sprint planning, daily stand-ups, reviews, and retrospectives, collaborating with the Scrum Master, Product Owners, and Cross-Functional Team Members to refine backlog items and deliver outcomes.
Document technical decisions, patterns, and learnings for lab reuse and to ensure solutions are documented for the future.
Work closely with business stakeholders to co-create solutions and engage in user testing, feedback loops, and showcases to validate and improve deliverables.
Support capability uplift by mentoring peers and sharing technical knowledge while embedding ethical and governance considerations into solution design.
Ensure data privacy, consent, and compliance protocols are followed in all builds
For details about this position, including how to apply, please read the following:
We are seeking one Infrastructure Team Leader (full time).
We are looking for a highly experienced and proactive Infrastructure Team Leader to oversee and support our ICT infrastructure across both Corporate and Tolling environments.
Reporting to the Service Deliver Manager, this pivotal role ensures the performance, reliability, and continuous improvement of our systems, while collaborating with vendors and internal teams to deliver robust infrastructure solutions.
What you’ll be doing (but not limited to):
Lead infrastructure support across Corporate and Tolling environments, ensuring optimal system performance and reliability.
Manage vendor relationships including managed service providers, software suppliers, and interface partners to maintain service quality.
Provide technical leadership in infrastructure design, architecture, and third-level support for internal teams.
Drive continuous improvement by identifying opportunities to enhance infrastructure and application systems.
Monitor and resolve system issues, coordinating with vendors on issues that arise, fixes, patches, and upgrades.
Support disaster recovery and business continuity planning, ensuring robust backup and emergency procedures.
Identify and mitigate infrastructure risks, supporting compliance and reducing potential financial impacts.
For details about this position, including how to apply, please read the following:
We are seeking one End User Support - Specialist (full time).
We’re seeking a Cisco Certified End User Support professional to join our growing Information Technology team at EastLink, with a particular focus on telephony infrastructure. This role centres on providing technical support for Cisco WebEx Contact Centre, WebEx Calling, and WebEx digital channels, ensuring seamless operation and integration across all departments.
What you’ll be doing (but not limited to):
Telephony
Maintain, update, and test telephony and IVR systems, ensuring smooth functionality
Analyse system performance, recommend improvements, and resolve technical issues with vendors.
Act as the main contact for telephony/Webchat, maintain IT knowledge, and support mobile device management
Log support & changes tickets with Telephony vendor as required while maintaining a good working relationship.
Cisco certifications in areas such as WebEx Calling, WebEx Contact Centre, or WebEx Digital Channels. (For example: The Essentials of Webex Calling (CLWXCALL), Administering Cisco Contact Centre Enterprise (CCEA), and others.)
Desktop
Install, configure, and troubleshoot operating systems, software, hardware, and network connectivity; provide remote support when needed.
Manage security technologies (firewalls, antivirus, encryption) and support cloud platforms like Microsoft Azure for integration and troubleshooting is preferred but not mandatory.
Use SQL, Power BI, and other tools to gather, analyse, and interpret data from IT systems is preferred but not mandatory.
Responsibilities
Prepare ad-hoc and standard reports, provide data to vendors, and maintain accurate records of changes.
Assist with requirements gathering, system changes, test plan execution, and defect management.
Support planning and rollout of new technologies, develop procedures, and determine resolutions for assigned issues.
Risk Management
Monitor IT systems and applications to detect potential risks early.
Promptly escalate identified risks to management for action.
Work with staff to implement corrective actions and prevent financial KPI penalties.
For details about this position, including how to apply, please read the following:
We’re seeking one Project Manager (IT Applications) (12 months fixed term).
We’re seeking a highly experienced Project Manager to lead the upgrade of the Billing and Invoicing System (BIS) within the IT portfolio, ensuring delivery aligns with scope, budget, and timeline. Key responsibilities include managing the project, procurement, and risk across all phases using PRINCE2 methodology.
What You’ll Be Doing (but not limited to):
Key Responsibilities
Develop and implement detailed project plans and business cases, ensuring projects are delivered on time and within budget.
Apply PRINCE2 methodology for consistent delivery within cost, quality, and time constraints.
Conduct risk analysis at all stages and manage business risks effectively.
Identify, resolve, and rectify project issues promptly.
Stakeholder & Contractor Management
Prepare, evaluate, and manage subcontractors, ensuring compliance with safety, environmental, and quality standards.
Maintain strong communication with internal teams and external partners.
Governance & Compliance
Prepare and maintain accurate, controlled project documentation.
Provide regular status updates on schedule, budget, and technical matters to stakeholders.
For details about this position, including how to apply, please read the following:
Project Manager - IT Applications - Employment Information Kit
