Positions Vacant
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We currently have the following positions vacant.
About the role:
We are seeking an Application Support Engineer to join our team for a Fixed Term (12 months) contract. You will ensure the customer billing and tolling systems operate in a way that is accurate, effective and efficient to meet the business requirements of ConnectEast and our obligations under the EastLink Concession Deed.
Within this role, you will (but not limited to):
Monitor the health and performance and assist in the proactive monitoring and management of inhouse systems.
Respond to and report system tickets and incidents using analysis to resolve problems and maintain good communications with internal customers.
Work with system suppliers under support agreements to identify, define, log and resolve problems.
Coordinate and manage Operator activities with regards to inhouse systems and work cooperatively with other teams in IT to maintain the operations of internal system interfaces.
Document technical processes and procedures to detect and resolve tolling system issues.
On occasion work out of normal business hours to support regular system maintenance activities and the resolution of major incidents.
Work with the EastLink business and proactively look for ways to automate and streamline functions and activities and suggest these as internal projects through operational concept and specification documents.
Contribute ideas to change projects in respect to the inhouse systems to increase its efficiency and reduce operating costs.
Contribute to change requests to suppliers for improvements in system operations.
Produce test scenarios and cases using Application Lifecycle Management.
Undertake acceptance testing of new system releases, including functional and performance testing.
Assist in the deployment of new releases of internal systems into test and production environments, including the testing of back-out and roll-back plans.
Monitor the performance of new releases post implementation using analysis to determine if there are problems.
In response to requests, run scripts and jobs to extract data from systems for analysis, and re-run reports.
Assist with the reporting function within EastLink. Develop new reports when required.
The ideal candidate will have:
Qualifications
Degree qualification in Computer Science / Engineering / Information Technology or related discipline, or substantial practical work experience.
Software and script development and database administration training, and exposure to TOGAF and
ITIL Foundation Certification
PRINCE2 Certification (Desirable)
For details about this position, including how to apply, please read the following:
