Positions Vacant
We currently have the following positions vacant:
We’re seeking one End User Support Team Leader (full time).
We’re seeking an End-User Support Team Leader to join our growing Information Technology team at EastLink, to manage and support all end‑user devices—including desktops, laptops, tablets, mobiles, and telephony systems across Eastlink. The End‑User Team Leader ensures the Managed Service Providers (MSP) meets Service Level Agreements and resolves end‑user issues promptly, while also overseeing production support for the telephony platform and associated sub-systems and evaluates desktop and application related incidents.
What You’ll Be Doing (but not limited to):
Deliver expert technical support for end-user devices, applications, and telephony systems, including complex incident resolution and root cause analysis.
Manage ticket resolution and service performance, ensuring minimal disruption and continuous improvement of IT support services.
Coordinate change and release activities, ensuring updates are communicated, tested, and smoothly implemented.
Oversee desktop and device management, including hardware builds, peripherals, and telephony, in partnership with vendors and internal teams.
Optimise corporate applications and enterprise systems, collaborating with MSPs and vendors to maintain secure, reliable technology environments
Champion end-user experience by translating business feedback into service enhancements and providing clear communication and documentation.
Monitor vendor and MSP performance, manage escalations, and ensure service delivery meets EastLinks standards.
Lead and mentor staff, support IT initiatives, and contribute to disaster recovery and business continuity planning.
Identify and escalate IT risks, implementing corrective actions to ensure compliance and minimise organisational risk.
For details about this position, including how to apply, please read the following:
We’re seeking one IT Infrastructure Architect (full time).
We’re seeking an experienced Infrastructure Architect to join our growing Information Technology team at EastLink, to define and guide the strategic direction of EastLinks Information Technology (IT) infrastructure within corporate and tolling environments.
The Infrastructure Architect leads a consistent, integrated approach to infrastructure design and management. The role maximises vendor partnerships, strengthens disaster recovery, and ensures resilient, scalable environments. It also provides expert guidance on emerging technologies, future design, and architectural direction.
What You’ll Be Doing (but not limited to):
IT infrastructure architecture, governance, and lifecycle, driving continuous improvement and automation in a fast-paced environment.
Collaborate with vendors and partners to ensure high-performing, secure, and reliable ICT, telephony, and roadside systems.
Support disaster recovery, business continuity, risk management, and cost optimisation across cloud and on-premise solutions.
Ensure compliance with ITIL practices and deliver expert financial and architectural guidance for scalable, resilient services.
For details about this position, including how to apply, please read the following:
We’re seeking one System Analyst (full time).
We’re looking for a system analyst to join our growing Information Technology team at EastLink. This role is to analyse, support and implement changes and ongoing improvements to the tolling systems to enable agreed business outcomes in a reliable, secure and governed manner. The System Analyst manages the tickets that are raised from the business with regards to the applications within the tolling environment. They recommend operational improvements across systems and processes. The role captures, defines and documents system‑level functional and non‑functional requirements, translating business intent into technical system outcomes.
What You’ll Be Doing (but not limited to):
Support and Maintenance:
Troubleshoot and resolve tolling system issues, escalating when required.
Monitor systems, analyse data and deliver operational reports and extracts.
Maintain documentation and safeguard system reliability and security.
Assess system behaviour and determine whether issues can be resolved at Level 2 or require escalation.
Tolling System Changes and Projects:
Work with stakeholders and suppliers to scope, prioritise and validate system changes.
Support implementation planning and maintain accurate procedures and traceability.
Develop detailed system‑level functional and non‑functional requirements for changes and new systems.
Test and Automation Framework
Assist in preparing and executing test cases based on system specifications and acceptance criteria.
Validate outcomes and raise, track and retest defects along with testing automation.
Use and apply approved automation frameworks and tooling as part of system delivery and testing activities.
Reporting
Keep the reporting tool updated, create and test reports.
Maintain clear, current reporting documentation.
Risk Management
Raise system risks early to support safe and reliable operations.
Help identify issues early and support corrective actions to avoid compliance impacts.
For details about this position, including how to apply, please read the following:
We’re seeking one System Analyst Lead (full time).
We’re looking for a system analyst lead to join our growing Information Technology team at EastLink. This role is to lead and govern systems analysis and solution requirements. It is to ensure the consistent and high‑quality translation of agreed business needs into system‑level functional and non‑functional requirements and technical solutions. The Systems Analyst Lead provides coordination, prioritisation, and day‑to‑day leadership and supports effective delivery of Projects and BAU, through leadership, guidance, and decision‑making.
What You’ll Be Doing (but not limited to):
Systems Analysis Leadership & Standards:
Own the creation of business‑to‑functional and non‑functional system requirements for change requests.
Lead system requirements and implementation discussions with delivery teams and vendors.
Provide technical guidance on system behaviour, impacts, dependencies, and risks.
Undertake application testing.
Workload Coordination & Prioritisation
Coordinate and prioritise work across the Applications function in support of the Applications Manager.
Balance BAU support, system changes, and project delivery to meet service and delivery commitments.
Adjust work allocation in response to incidents, risks, and changing business needs.
BAU & Level 2 Support Oversight
Oversee Level 2 application support delivery to the business, guiding investigation and resolution of application incidents.
Manage escalation to Level 3 SMEs and/or vendors and coordinate vendor engagement to ensure timely, high‑quality resolution.
Delivery, Stakeholder & Change Coordination
Coordinate system changes across analysis, testing, automation, delivery, and vendors.
Work with stakeholders to manage impacts, risks, communications, and operational readiness.
Team Leadership & Capability Development
Lead and develop Systems Analysts, building strong technical, analytical, and delivery capability.
Promote quality and accountability, strengthening systems thinking, requirements discipline, and continuous improvement.
Risk Management
Identify and escalate IT system and application risks to the line manager in a timely manner.
Reduce financial and compliance risk through early issue identification and corrective action.
For details about this position, including how to apply, please read the following:
