Positions Vacant
We currently have the following positions vacant:
We’re seeking one IT Infrastructure Architect (full time).
We’re seeking an experienced Infrastructure Architect to join our growing Information Technology team at EastLink, to define and guide the strategic direction of EastLinks Information Technology (IT) infrastructure within corporate and tolling environments.
The Infrastructure Architect leads a consistent, integrated approach to infrastructure design and management. The role maximises vendor partnerships, strengthens disaster recovery, and ensures resilient, scalable environments. It also provides expert guidance on emerging technologies, future design, and architectural direction.
What You’ll Be Doing (but not limited to):
IT infrastructure architecture, governance, and lifecycle, driving continuous improvement and automation in a fast-paced environment.
Collaborate with vendors and partners to ensure high-performing, secure, and reliable ICT, telephony, and roadside systems.
Support disaster recovery, business continuity, risk management, and cost optimisation across cloud and on-premise solutions.
Ensure compliance with ITIL practices and deliver expert financial and architectural guidance for scalable, resilient services.
For details about this position, including how to apply, please read the following:
We’re seeking one System Analyst (full time).
We’re looking for a system analyst to join our growing Information Technology team at EastLink. This role is to analyse, support and implement changes and ongoing improvements to the tolling systems to enable agreed business outcomes in a reliable, secure and governed manner. The System Analyst manages the tickets that are raised from the business with regards to the applications within the tolling environment. They recommend operational improvements across systems and processes. The role captures, defines and documents system‑level functional and non‑functional requirements, translating business intent into technical system outcomes.
What You’ll Be Doing (but not limited to):
Support and Maintenance:
Troubleshoot and resolve tolling system issues, escalating when required.
Monitor systems, analyse data and deliver operational reports and extracts.
Maintain documentation and safeguard system reliability and security.
Assess system behaviour and determine whether issues can be resolved at Level 2 or require escalation.
Tolling System Changes and Projects:
Work with stakeholders and suppliers to scope, prioritise and validate system changes.
Support implementation planning and maintain accurate procedures and traceability.
Develop detailed system‑level functional and non‑functional requirements for changes and new systems.
Test and Automation Framework
Assist in preparing and executing test cases based on system specifications and acceptance criteria.
Validate outcomes and raise, track and retest defects along with testing automation.
Use and apply approved automation frameworks and tooling as part of system delivery and testing activities.
Reporting
Keep the reporting tool updated, create and test reports.
Maintain clear, current reporting documentation.
Risk Management
Raise system risks early to support safe and reliable operations.
Help identify issues early and support corrective actions to avoid compliance impacts.
For details about this position, including how to apply, please read the following:
We’re seeking one System Analyst Lead (full time).
We’re looking for a system analyst lead to join our growing Information Technology team at EastLink. This role is to lead and govern systems analysis and solution requirements. It is to ensure the consistent and high‑quality translation of agreed business needs into system‑level functional and non‑functional requirements and technical solutions. The Systems Analyst Lead provides coordination, prioritisation, and day‑to‑day leadership and supports effective delivery of Projects and BAU, through leadership, guidance, and decision‑making.
What You’ll Be Doing (but not limited to):
Systems Analysis Leadership & Standards:
Own the creation of business‑to‑functional and non‑functional system requirements for change requests.
Lead system requirements and implementation discussions with delivery teams and vendors.
Provide technical guidance on system behaviour, impacts, dependencies, and risks.
Undertake application testing.
Workload Coordination & Prioritisation
Coordinate and prioritise work across the Applications function in support of the Applications Manager.
Balance BAU support, system changes, and project delivery to meet service and delivery commitments.
Adjust work allocation in response to incidents, risks, and changing business needs.
BAU & Level 2 Support Oversight
Oversee Level 2 application support delivery to the business, guiding investigation and resolution of application incidents.
Manage escalation to Level 3 SMEs and/or vendors and coordinate vendor engagement to ensure timely, high‑quality resolution.
Delivery, Stakeholder & Change Coordination
Coordinate system changes across analysis, testing, automation, delivery, and vendors.
Work with stakeholders to manage impacts, risks, communications, and operational readiness.
Team Leadership & Capability Development
Lead and develop Systems Analysts, building strong technical, analytical, and delivery capability.
Promote quality and accountability, strengthening systems thinking, requirements discipline, and continuous improvement.
Risk Management
Identify and escalate IT system and application risks to the line manager in a timely manner.
Reduce financial and compliance risk through early issue identification and corrective action.
For details about this position, including how to apply, please read the following:
We’re seeking one Billing Administrator (full time).
We’re looking for a Billing Administrator to join our Billing and Credit team at EastLink. This role is to ensure the efficient and effective billing of customer, debtor and FTO accounts. Collection of tolls and related charges. Fulfilment of tags and related products in accordance with ConnectEast’s policies and procedures.
What You’ll Be Doing (but not limited to):
Process customer billing, toll invoices and overdue notices accurately and on time. Investigate and resolve unbilled transactions and outstanding customer accounts.
Respond to customer and internal enquiries regarding billing, accounts and tag details.
Perform financial transactions including adjustments, refunds, write‑offs and account closures.
Conduct quality assurance checks and ensure compliance with billing schedules, policies and procedures.
Review enforcement cases and make recommendations for further action where required.
Prepare KPI, statistical and operational reports for internal stakeholders.
Manage Mail house activities to ensure accurate and timely customer correspondence.
Process interoperability files, payments and manage work queues and shared inboxes.
Support tag operations including order processing, reconciliation and lifecycle management.
Collaborate with Finance team members, contribute to improvements, and support training and projects as needed.
For details about this position, including how to apply, please read the following:
We’re seeking a number of Customer Service Operators (part time).
What We’re Looking For:
We’re seeking individuals who thrive in a fast-paced environment, are passionate about delivering excellent customer service, and can confidently navigate multiple software platforms.
If you have a positive attitude, a willingness to learn, and the ability to manage challenging or sensitive customer conversations with professionalism and empathy, we’d love to hear from you. Previous call centre or customer service experience is preferred, but not essential.
We are seeking team members available to work 5-hour shifts across a rotating roster, with a strong preference for availability across 5 days per week.
Must have flexibility to work up to 6.00pm
Please note that shift times may vary based on operational requirements.
Your Role:
As a Customer Service Operator, you’ll support our customers by handling inbound calls and resolving enquiries, ensuring each interaction is handled professionally and positively. You’ll be backed by a supportive team of leaders and coaches throughout your journey.
Why you’ll love working with us:
Great location: Based in Ringwood, close to public transport
Work-life balance: Monday to Friday operating hours (7am–6pm) – no weekend work, no public holiday work
Paid training: Two weeks of paid full-time training to set you up for success
Competitive salary: Attractive pay package on offer
Toll reimbursement: Save on travel costs when using EastLink
Health & wellbeing support: Access to wellbeing initiatives and programs
Rewards & recognition: Be recognised for your contributions
Career development: Ongoing training and development opportunities
Employee Assistance Program (EAP): Support when you need it
For details about this position, including how to apply, please read the following:
We’re seeking one Test Lead (fixed term contract).
We’re looking for a Test Lead to join our growing Information Technology team at EastLink. This role is to lead and govern a testing strategy to ensure changes to systems are validated against defined system‑level requirements, acceptance criteria and quality standards.
What You’ll Be Doing (but not limited to):
Test Strategy, Planning, Coordination & Prioritisation
Develop, own and maintain the testing strategy, standards and test artefacts for the Applications Team.
Define, document and implement project test plans including functional, non-functional, automation and performance testing.
Plan, coordinate and prioritise testing activities across BAU support, system changes and projects.
Balance testing effort against delivery priorities, operational risk and resource constraints.
Coordinate testing dependencies across Systems Analysts, Automation SME, vendors and external stakeholders.
Adjust test plans in response to incidents, delivery changes or emerging risks.
Test Execution & Defect Management
Oversee execution of test cycles, including system testing, regression testing and release validation.
Manage the entire defect lifecycle, including triage, tracking, root cause analysis, and coordinating with developers to ensure timely resolution.
Ensure defects are clearly documented, prioritised, tracked and communicated.
Assess defect severity and impact and support go / no‑go release decisions.
Coordinate defect resolution with Systems Analysts, vendors and delivery teams.
Automation Collaboration
Own the test suite and ensure test artefacts remain current, effective and maintainable.
Collaborate with the Automation SME to ensure automated testing aligns with the test strategy and quality objectives.
Maintain documentation related to testing processes, tools and frameworks.
Automation Strategy: Identify opportunities to utilize test automation, contributing to or maintaining test automation frameworks and tools (e.g., Selenium, Jenkins).
BAU Support & Release Assurance
Support BAU activities by validating fixes and changes prior to deployment.
Participate in major incident response where testing input is required to validate resolution.
Ensure releases are supported by appropriate test evidence and quality assurance.
Stakeholder, Vendor & Cross‑IT Collaboration
Act as the primary point of contact for testing‑related matters, providing clear and accurate testing status to stakeholders.
Coordinate testing of vendor‑supplied components, fixes and releases.
Where required, support or coordinate testing activities for non‑Applications IT initiatives, ensuring core tolling systems and applications team priorities remain the primary focus.
Risk Management and Process Improvement
Alert Applications Manager to the presence of risks within the context of the IT systems and applications.
In conjunction with the other staff, minimise the risk of incurring financial KPI penalties through the early identification of issues and the implementation of corrective actions to mitigate risks of non-compliance.
Understand and apply knowledge on the policies, procedures and work instructions provided by ConnectEast.
Risk Mitigation: Conduct risk assessments on software releases and define mitigation strategies to address potential quality issues.
Process Improvement: Continuously assess and improve testing processes, tools, and practices based on lessons learned.
For details about this position, including how to apply, please read the following:
