Positions Vacant
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We currently have the following positions vacant:
We’re seeking one System Analyst Lead (full time).
We’re looking for a system analyst lead to join our growing Information Technology team at EastLink. This role is to lead and govern systems analysis and solution requirements. It is to ensure the consistent and high‑quality translation of agreed business needs into system‑level functional and non‑functional requirements and technical solutions. The Systems Analyst Lead provides coordination, prioritisation, and day‑to‑day leadership and supports effective delivery of Projects and BAU, through leadership, guidance, and decision‑making.
What You’ll Be Doing (but not limited to):
Systems Analysis Leadership & Standards:
Own the creation of business‑to‑functional and non‑functional system requirements for change requests.
Lead system requirements and implementation discussions with delivery teams and vendors.
Provide technical guidance on system behaviour, impacts, dependencies, and risks.
Undertake application testing.
Workload Coordination & Prioritisation
Coordinate and prioritise work across the Applications function in support of the Applications Manager.
Balance BAU support, system changes, and project delivery to meet service and delivery commitments.
Adjust work allocation in response to incidents, risks, and changing business needs.
BAU & Level 2 Support Oversight
Oversee Level 2 application support delivery to the business, guiding investigation and resolution of application incidents.
Manage escalation to Level 3 SMEs and/or vendors and coordinate vendor engagement to ensure timely, high‑quality resolution.
Delivery, Stakeholder & Change Coordination
Coordinate system changes across analysis, testing, automation, delivery, and vendors.
Work with stakeholders to manage impacts, risks, communications, and operational readiness.
Team Leadership & Capability Development
Lead and develop Systems Analysts, building strong technical, analytical, and delivery capability.
Promote quality and accountability, strengthening systems thinking, requirements discipline, and continuous improvement.
Risk Management
Identify and escalate IT system and application risks to the line manager in a timely manner.
Reduce financial and compliance risk through early issue identification and corrective action.
For details about this position, including how to apply, please read the following:
We’re seeking one Application Support Engineer (fixed term 12 months).
You will ensure the customer billing and tolling systems operate in a way that is accurate, effective and efficient to meet the business requirements of ConnectEast and our obligations under the EastLink Concession Deed.
What You’ll Be Doing (but not limited to):
Monitor the health and performance and assist in the proactive monitoring and management of inhouse systems.
Respond to and report system tickets and incidents using analysis to resolve problems and maintain good communications with internal customers.
Work with system suppliers under support agreements to identify, define, log and resolve problems.
Coordinate and manage Operator activities with regards to inhouse systems and work cooperatively with other teams in IT to maintain the operations of internal system interfaces.
Document technical processes and procedures to detect and resolve tolling system issues.
On occasion work out of normal business hours to support regular system maintenance activities and the resolution of major incidents.
Work with the EastLink business and proactively look for ways to automate and streamline functions and activities and suggest these as internal projects through operational concept and specification documents.
Contribute ideas to change projects in respect to the inhouse systems to increase its efficiency and reduce operating costs.
Contribute to change requests to suppliers for improvements in system operations.
Produce test scenarios and cases using Application Lifecycle Management.
Undertake acceptance testing of new system releases, including functional and performance testing.
Assist in the deployment of new releases of internal systems into test and production environments, including the testing of back-out and roll-back plans.
Monitor the performance of new releases post implementation using analysis to determine if there are problems.
In response to requests, run scripts and jobs to extract data from systems for analysis, and re-run reports.
Assist with the reporting function within EastLink. Develop new reports when required.
