Positions Vacant
We currently have the following positions vacant:
We are seeking one End User Support - Specialist (full time).
We’re seeking a Cisco Certified End User Support professional to join our growing Information Technology team at EastLink, with a particular focus on telephony infrastructure. This role centres on providing technical support for Cisco WebEx Contact Centre, WebEx Calling, and WebEx digital channels, ensuring seamless operation and integration across all departments.
What you’ll be doing (but not limited to):
Telephony
Maintain, update, and test telephony and IVR systems, ensuring smooth functionality
Analyse system performance, recommend improvements, and resolve technical issues with vendors.
Act as the main contact for telephony/Webchat, maintain IT knowledge, and support mobile device management
Log support & changes tickets with Telephony vendor as required while maintaining a good working relationship.
Cisco certifications in areas such as WebEx Calling, WebEx Contact Centre, or WebEx Digital Channels. (For example: The Essentials of Webex Calling (CLWXCALL), Administering Cisco Contact Centre Enterprise (CCEA), and others.)
Desktop
Install, configure, and troubleshoot operating systems, software, hardware, and network connectivity; provide remote support when needed.
Manage security technologies (firewalls, antivirus, encryption) and support cloud platforms like Microsoft Azure for integration and troubleshooting is preferred but not mandatory.
Use SQL, Power BI, and other tools to gather, analyse, and interpret data from IT systems is preferred but not mandatory.
Responsibilities
Prepare ad-hoc and standard reports, provide data to vendors, and maintain accurate records of changes.
Assist with requirements gathering, system changes, test plan execution, and defect management.
Support planning and rollout of new technologies, develop procedures, and determine resolutions for assigned issues.
Risk Management
Monitor IT systems and applications to detect potential risks early.
Promptly escalate identified risks to management for action.
Work with staff to implement corrective actions and prevent financial KPI penalties.
For details about this position, including how to apply, please read the following:
We’re seeking one Project Manager (IT Applications) (12 months fixed term).
We’re seeking a highly experienced Project Manager to lead the upgrade of the Billing and Invoicing System (BIS) within the IT portfolio, ensuring delivery aligns with scope, budget, and timeline. Key responsibilities include managing the project, procurement, and risk across all phases using PRINCE2 methodology.
What You’ll Be Doing (but not limited to):
Key Responsibilities
Develop and implement detailed project plans and business cases, ensuring projects are delivered on time and within budget.
Apply PRINCE2 methodology for consistent delivery within cost, quality, and time constraints.
Conduct risk analysis at all stages and manage business risks effectively.
Identify, resolve, and rectify project issues promptly.
Stakeholder & Contractor Management
Prepare, evaluate, and manage subcontractors, ensuring compliance with safety, environmental, and quality standards.
Maintain strong communication with internal teams and external partners.
Governance & Compliance
Prepare and maintain accurate, controlled project documentation.
Provide regular status updates on schedule, budget, and technical matters to stakeholders.
For details about this position, including how to apply, please read the following:
Project Manager - IT Applications - Employment Information Kit
We’re seeking one IT Security Specialist (full time).
We are seeking an experienced IT Security Specialist to join our dynamic and growing Information Technology team at EastLink. This role requires a background in both Information Technology (IT) and Operational Technology (OT) environments, with a particular emphasis on security compliance, controls, standards, and risk management.
What You’ll Be Doing (but not limited to):
As an IT Security Specialist, you will play a critical role in safeguarding EastLink’s technology. Your primary responsibilities will include conducting security reviews, providing expert advice, and performing risk assessments to ensure robust protection across both IT systems and operational technology platforms. This position is integral to maintaining compliance with industry standards, mitigating security risks, and supporting the resilience of our infrastructure.
Cyber Security
Provide technical advice on security controls, conduct risk assessments, and analyse business impacts of emerging threats.
Maintain compliance with security standards, perform internal audits, and assist with external audit preparation and evidence collection.
Drive cybersecurity improvements by identifying risks, staying current with technologies and threats, and researching emerging security trends.
Support vulnerability assessments, penetration testing, user security testing, and troubleshoot security issues with root cause analysis.
Develop security standards and procedures, define project security requirements, and evaluate/recommend security products and solutions.
Security Awareness & Training
Drive security awareness with regular tips and updates.
Create and deliver engaging training sessions and training resources.
Support hands-on exercises like crisis simulations, red teaming, and phishing tests.
Risk Management
Alert the Governance & Security Manager or General Manager IT to the presence of risks within the context of the IT systems and applications.
In conjunction with the other staff, minimise the risk of incurring financial KPI penalties through the early identification of issues and the implementation of corrective actions to mitigate risks of non-compliance.
For details about this position, including how to apply, please read the following:
We’re seeking one End User Support Team Leader (full time).
We’re seeking an End-User Support Team Leader to join our growing Information Technology team at EastLink, to manage and support all end‑user devices—including desktops, laptops, tablets, mobiles, and telephony systems across Eastlink. The End‑User Team Leader ensures the Managed Service Providers (MSP) meets Service Level Agreements and resolves end‑user issues promptly, while also overseeing production support for the telephony platform and associated sub-systems and evaluates desktop and application related incidents.
What You’ll Be Doing (but not limited to):
Deliver expert technical support for end-user devices, applications, and telephony systems, including complex incident resolution and root cause analysis.
Manage ticket resolution and service performance, ensuring minimal disruption and continuous improvement of IT support services.
Coordinate change and release activities, ensuring updates are communicated, tested, and smoothly implemented.
Oversee desktop and device management, including hardware builds, peripherals, and telephony, in partnership with vendors and internal teams.
Optimise corporate applications and enterprise systems, collaborating with MSPs and vendors to maintain secure, reliable technology environments
Champion end-user experience by translating business feedback into service enhancements and providing clear communication and documentation.
Monitor vendor and MSP performance, manage escalations, and ensure service delivery meets EastLinks standards.
Lead and mentor staff, support IT initiatives, and contribute to disaster recovery and business continuity planning.
Identify and escalate IT risks, implementing corrective actions to ensure compliance and minimise organisational risk.
For details about this position, including how to apply, please read the following:
We’re seeking one IT Infrastructure Architect (full time).
We’re seeking an experienced Infrastructure Architect to join our growing Information Technology team at EastLink, to define and guide the strategic direction of EastLinks Information Technology (IT) infrastructure within corporate and tolling environments.
The Infrastructure Architect leads a consistent, integrated approach to infrastructure design and management. The role maximises vendor partnerships, strengthens disaster recovery, and ensures resilient, scalable environments. It also provides expert guidance on emerging technologies, future design, and architectural direction.
What You’ll Be Doing (but not limited to):
IT infrastructure architecture, governance, and lifecycle, driving continuous improvement and automation in a fast-paced environment.
Collaborate with vendors and partners to ensure high-performing, secure, and reliable ICT, telephony, and roadside systems.
Support disaster recovery, business continuity, risk management, and cost optimisation across cloud and on-premise solutions.
Ensure compliance with ITIL practices and deliver expert financial and architectural guidance for scalable, resilient services.
For details about this position, including how to apply, please read the following:
