Positions Vacant
We currently have the following positions vacant:
We are seeking one Scrum Master (12 months fixed term).
Join our “Innovation Lab” to improve the customer experience with cutting-edge solutions and groundbreaking ideas.
ConnectEast’s “Innovation Lab” is at the forefront of accelerating our AI maturity by delivering real-world, high-impact solutions through agile experimentation and cross-functional collaboration. Our mission is to embed AI, data analytics, and automation into everyday work, solving business challenges, upskilling staff, and creating reusable tools and governance models that scale across the enterprise.
We are seeking a dynamic and experienced Scrum Master to join our Innovation Lab. The Scrum Master will play a pivotal role in enabling agile delivery within the lab, supporting cross-functional teams in executing initiatives through iterative sprints, and ensuring alignment with business priorities, agile best practices, and continuous improvement.
Within this role, you will (but not limited to):
Lead daily stand-ups, sprint planning, reviews, retrospectives, and showcases.
Maintain cadence and momentum across 2-week sprint cycles.
Ensure sprint goals are clear, achievable, and aligned with business and lab priorities.
Foster collaboration across business departments
Remove impediments and surface blockers early to maintain delivery flow.
Support Product Owners in ideas backlog refinement and prioritisation.
Work closely with the Innovation Lab’s Automation Specialist and Cross-Functional Team Members to design and implement solutions for business opportunities.
Align with the Information Technology department and its strategy, plans, and policies.
Encourage reflection and learning to improve team processes and outcomes.
Promote agile values and principles across the lab and broader organisation.
Facilitate communication within the Innovation Lab team and between the team and key stakeholders.
Ensure transparency of progress, risks, and outcomes to key stakeholders while following PRINCE2 Agile delivery methodology.
Support lab governance through structured reporting on capability uplift, time saved, and quality improvements.
For details about this position, including how to apply, please read the following:
We are seeking one Automation Specialist (12 months fixed term).
Join our “Innovation Lab” to improve the customer experience with cutting-edge solutions and groundbreaking ideas.
ConnectEast’s “Innovation Lab” is at the forefront of accelerating our AI maturity by delivering real-world, high-impact solutions through agile experimentation and cross-functional collaboration. Our mission is to embed AI, data analytics, and automation into everyday work, solving business challenges, upskilling staff, and creating reusable tools and governance models that scale across the enterprise.
The Automation Specialist is a hands-on technical contributor within the Innovation Lab, responsible for designing, prototyping, and delivering solutions that address real business challenges enabled via AI, data analytics, and automation. This role blends agile development, rapid experimentation, and cross-functional collaboration to build minimum viable products (MVPs), pilots, and scalable tools
Within this role, you will (but not limited to):
Build and iterate on prototypes using tools such as Microsoft CoPilot, Power Automate, Power BI, and lightweight Machine Learning frameworks.
Translate user stories into functional deliverables within 2-week sprint cycles while following PRINCE2 Agile delivery methodology
Develop and maintain reusable components, scripts, and dashboard, while engineering data pipelines and integrating operational systems for use cases.
Apply rule-based logic, Machine Learning models, and automation workflows to solve business problems, ensuring traceability, compliance, and performance of technical solutions.
Actively participate in sprint planning, daily stand-ups, reviews, and retrospectives, collaborating with the Scrum Master, Product Owners, and Cross-Functional Team Members to refine backlog items and deliver outcomes.
Document technical decisions, patterns, and learnings for lab reuse and to ensure solutions are documented for the future.
Work closely with business stakeholders to co-create solutions and engage in user testing, feedback loops, and showcases to validate and improve deliverables.
Support capability uplift by mentoring peers and sharing technical knowledge while embedding ethical and governance considerations into solution design.
Ensure data privacy, consent, and compliance protocols are followed in all builds
For details about this position, including how to apply, please read the following:
We are seeking one Infrastructure Team Leader (full time).
We are looking for a highly experienced and proactive Infrastructure Team Leader to oversee and support our ICT infrastructure across both Corporate and Tolling environments.
Reporting to the Service Deliver Manager, this pivotal role ensures the performance, reliability, and continuous improvement of our systems, while collaborating with vendors and internal teams to deliver robust infrastructure solutions.
What you’ll be doing (but not limited to):
Lead infrastructure support across Corporate and Tolling environments, ensuring optimal system performance and reliability.
Manage vendor relationships including managed service providers, software suppliers, and interface partners to maintain service quality.
Provide technical leadership in infrastructure design, architecture, and third-level support for internal teams.
Drive continuous improvement by identifying opportunities to enhance infrastructure and application systems.
Monitor and resolve system issues, coordinating with vendors on issues that arise, fixes, patches, and upgrades.
Support disaster recovery and business continuity planning, ensuring robust backup and emergency procedures.
Identify and mitigate infrastructure risks, supporting compliance and reducing potential financial impacts.
For details about this position, including how to apply, please read the following:
We are seeking one Senior Project Manager (full time).
We are seeking a highly experienced and proactive Senior Project Manager to oversee the planning coordination, and execution of all IT projects that align with strategic business objectives. Reporting to the Service Delivery Manager, this pivotal role plays a critical part in strengthening project governance, embedding structured delivery practices, and bringing clarity and consistency to the cross-functional execution of projects across the department.
What You’ll Be Doing (but not limited to):
Team & Stakeholder Coordination
Builds alignment across teams, stakeholders, and vendors through strong collaboration.
Manages expectations and approvals at key project stages.
Performance Tracking
Delivers projects on time and budget with detailed plans and timelines.
Provides regular updates on progress, risks, and technical issues.
Identifies and mitigates project risks proactively.
Project Documentation & Reporting
Defines and documents project strategy and approach.
Ensures governance and reporting meet organisational standards.
Maintains accurate, authorised project documentation.
Vendor Coordination
Manages vendor compliance and performance against project requirements.
Coordinates activities between IT providers, vendors, and stakeholders.
Workforce Planning
Oversees procurement and resource allocation.
Optimises delivery capacity and manages dependencies.
For details about this position, including how to apply, please read the following:
