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Positions Vacant

We currently have the following positions vacant:

Read about our recruitment process.

We are seeking one IT Security Specialist (full time).

The IT Security Specialist is responsible for providing advice and guidance on Information Technology and Operational Technology security, including the design and implementation of security controls. The IT Security Specialist will contribute to the delivery of the security program and the continual improvement of ConnectEast’s security posture, including adherence to Payment Card Industry Data Security Standards and protection of customer data in accordance with the Privacy Act (as amended from time to time). The IT Security Specialist will ensure that employees understand and adhere to necessary policies and procedures to maintain information security.

Key responsibilities include:

  • Assist in maintaining compliance with Payment Card Industry Data Security Standards

  • Provide technical advice and guidance on security controls for IT/OT systems and networks

  • Drive continuous improvement in cyber security by identifying areas of risk

  • Identify and prepare detailed security requirements for projects

  • Conduct internal security compliance audits; provide recommendations to mitigate identified issues

  • Assist in preparation for external compliance audits and evidence collection

  • Assist in simulated security crisis management exercises, red teaming and phishing campaigns

  • Assist in preparing business cases and statements of work for security projects

  • Evaluate and provide recommendations for security products and solutions

  • Promote a security awareness culture through regular reminders, updates and insights; Develop security awareness training material; Conduct occasional training sessions on a selected topic

  • Remaining current with cyber security technology, practices and key threats to provide informed decision-making and minimise cyber security incidents

  • Create security policies, standards and procedures

  • Assist in troubleshooting security issues including root cause analysis and strategies to minimise future events

  • Assist with user testing (Security related) as required

  • Understanding of vulnerability assessments and penetration testing and advising on resolution and mitigation

  • Conduct research on emerging threats, provide guidance on security products, services and standards to protect our systems, networks and data

  • Undertake cyber security risk assessments; analyse business impacts and exposure based on emerging security threats, vulnerabilities and risks

For details about this position, including how to apply, please read the following:

IT Security Specialist - Employment Information Kit

We are seeking one End User Support Engineer (full time).

This role is responsible for providing technical service and support to all EastLink departments and staff for all Information Technology (ICT) systems in used by the company. The incumbent will also be responsible for providing overall production support for EastLink’s telephony system and associated subsystems.

Within this role, you will (but not limited to):

  • Liaise with vendors and business owners on the installation of bug fixes, installation/testing of patches, version upgrades and on application issues to ensure the best possible outcome for the business.

  • Liaise with Managed Service providers and vendors to ensure all infrastructure is maintained at the required firmware/operating system to ensure full vendor support.

  • Adhere to Change Management guidelines and to ITIL standards for ticket management & resolution.

  • Adhere to Problem Management, investigate problems to determine root cause and ensure required changes are implemented as required and lessons learned documented.

  • Ensure PC builds adhere to established procedures and undergo thorough testing and validation before being handed over to staff.

  • Ensure all Desktop Support documentation is updated and current.

  • Develop and maintain system documentation per agreed standards.

  • Work with the business to determine specific requirements for enhancements to the desktop, applications, telephony system and/or subsystems.

  • Assist in user account administration.

  • Provide after-hours production support as required.

  • Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.

  • Ensure backup and emergency-related processes and procedures are in place for the telephony environment to minimise the potential for error or data loss.

For details about this position, including how to apply, please read the following:

End User Support - Employment Information Kit

We are seeking one Business Analyst Lead (full time).

The Business Analyst Lead has a broad scope which includes rolling your sleeves up and assisting the team to get tasks such as testing completed, as well as mentoring and guiding the team to help them grow their skills and confidence. 

Key responsibilities include:

  • Assist the Application Manager in preparing activity plans and schedules.

  • Lead the business analyst team when required to do so to complete change programs and actively coach and mentor members of the business analyst team to provide them with information, techniques, instruction, feedback, and encouragement to maximise their success in the role and to improve team performance.

  • Proactively develop processes and procedures to ensure consistently high-quality business analysis and change outcomes.

  • Monitor ticket queue and respond promptly to issues raised in the tolling system.

  • In conjunction with other staff and suppliers, monitor and investigate the cause and effect of issues within the Tolling System.

  • Be an active participant in scoping studies and workshops, cost estimation, and business case development.

  • Act as technical liaison between the business and the system delivery team to identify and elaborate on all processes such that all requirements are accurately defined.

  • Initiate and coordinate system enhancements including the prioritisation of competing system changes, testing plans, and their execution.

  • Manage the process of accepting new tolling system versions through the test, acceptance, and release process.

  • Based on specification documents; prepare test plans and cases.

  • Raise defects back to suppliers as required as issues become apparent in testing.

  • Contribute to meetings during which the suitability and fit for purpose of new software releases will be assessed.

  • Work with other staff and suppliers to draw up implementation and rollback plans for the deployment of new software releases.

  • Develop manual workarounds (where required) to support operational activities.

For details about this position, including how to apply, please read the following:

Business Analyst Lead - Employment Information Kit

We are seeking one Computer System Operator (full time).

We are looking for a dynamic individual to join our IT team our ensure that our customer billing and tolling systems remain operational, 24 hours a day, 7 days a week, 365 days a year.  Reporting to our Computer System Operator Team Lead, this full time position will provide an excellent opportunity for the incumbent to apply their prior experience and knowledge while working closely with our external providers and vendors as well as our internal departments.

Due to the nature of the company’s activities, this position is part of a shift roster system providing 18 / 7 / 365 coverage, supporting all business systems and functions.

Key responsibilities include:

  • Optimise business processes to further improve efficiency and stabilisation.

  • Regularly review and update existing operations and IT support processes to ensure ongoing appropriateness.

  • Proactively identify, document and implement automation solutions to both existing and new systems and/or processes

  • Engage and communicate with internal and external stakeholders where needed and seek guidance from IT Operations Team Leader as required.

  • Ensure all agreed Service Level Agreements with the business are met.

  • Follow and adhere to all the daily system checklists and procedures.

  • Ensure the workload automation toolset (Control-M) is functioning as expected; all scheduled daily activities complete correctly and action all applicable alerts and notifications when they occur.

  • Provide advice for configuration changes, functional changes and other improvements to operational processes to support ConnectEast business units.

  • Provide input and expert guidance to all non-standard operational related activities including release management, new operation schedules, outages (planned and unplanned) and general operational activities.

  • Ensure all system and environmental alarms have been actioned in accordance with relevant support staff and processes.

  • Assist in the planning and scheduling of planned outages and rescheduling of activities in the event of unplanned outages.

  • Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.

  • Investigate and gather information as required to assist in the resolution of incidents and/or problems.

  • Maintain confidentiality, security and integrity with regard to the information being processed, stored or accessed.

Computer System Operator - Employment Information Kit

We are seeking one Business Analyst (full time).

The primary purpose of the Business Analyst role is to be the functional expert in several business areas that support the EastLink’s tolling system and be the point of contact between the business and external parties in relation to the delivery of solution. The successful candidate will need to:

  • Understand the structure, policies, and operations of EastLink

  • Be competent in analysing and troubleshooting issues with EastLink’s tolling system

  • Recommend solutions that enable EastLink to achieve its goals

  • Work to implement those solutions.

Key responsibilities include:

  • Be responsible for the development of functional change within the tolling system

  • Based on specification documents, prepare test plans and cases for each change

  • Test new versions of tolling system components through the test, acceptance, and release processes

  • Monitor the problem and incident ticket queue and respond promptly to issues raised in the tolling system

  • Assist the Application Manager in preparing activity plans and schedules for tolling system changes

  • Be an active participant in scoping studies and workshops, cost estimation, and business case development

  • Act as technical liaison between the business and the system delivery team to identify and elaborate on all processes such that all requirements are accurately defined.

For details about this position, including how to apply, please read the following:

Business Analyst - Employment Information Kit

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