Positions Vacant
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We currently have the following positions vacant.
Make every conversation count.
Are you a people person who enjoys solving problems, connecting with people and making a difference?
EastLink is looking for Customer Service Operators to join our Contact Centre team.
This is a great opportunity for someone who enjoys working with people and wants to be part of a supportive, professional team. Whether you’re an experienced contact centre operator or have built your skills in another customer-facing role, we’d love to hear from you.
About you
You’ll bring a positive attitude, confidence and a genuine interest in helping people.
We’re looking for someone who:
Has previous customer service experience, ideally in a contact centre environment
Communicates confidently and professionally over the phone
Is comfortable handling a variety of customer enquiries and conversations
Can remain calm and composed when dealing with challenging situations
Is confident using multiple computer systems and learning new technology
Is reliable, adaptable and works well as part of a team
Takes pride in providing a great customer experience
Contact centre experience is highly regarded but not essential. If you have strong customer service skills and the right attitude, we’re keen to hear from you.
About the role
As a Customer Service Operator, you’ll be the voice of EastLink for our customers.
You’ll handle inbound calls, understand what our customers need and use your knowledge and systems to provide accurate information and resolve enquiries.
Every call will be different, so you’ll need to think on your feet, listen carefully and find the right solution.
You’ll be supported by experienced Team Leaders and Coaches, with comprehensive training to set you up for success
For details about this position, including how to apply, please read the following:
Customer Service Operators - Casual - Employment Information Kit
About the role
We're looking for an End User Support to join our growing Information Technology team at EastLink. This role provides level 2 and 3 technical support across all departments, ensuring smooth operation of Information Communication and Technology Systems.
Key responsibilities
Provide Level 2 and 3 technical support and act as the escalation point for the Managed Service Provider, working with vendors and internal stakeholders to resolve desktop, cloud, telephony, and security-related issues while ensuring the effective delivery of end-user technology services
Serve as the escalation point for complex workplace technology issues managed by the Managed Service Provider (Level 2 and 3)
Produce system reports, analyse data, and provide authorised information to internal stakeholders and third-party vendors
Develop and maintain knowledge articles, technical documentation, and support procedures while identifying opportunities to improve processes, reduce recurring incidents, enhance service delivery, and promote self-service
Support system enhancements by gathering business requirements, participating in testing activities, and managing defects
Assist with the implementation of new technologies, system improvements, and the development of operational procedures
Take ownership of assigned incidents, ensuring timely resolution of technical issues while proactively identifying, escalating, and mitigating risks relating to IT systems, applications, and service delivery
Maintain accurate documentation and support compliance requirements to minimise operational and KPI risks
Participate in change, incident, and problem management processes to minimise business disruption and ensure service continuity
About you
Qualifications
Bachelor's degree in information technology, computer science, software engineering or related discipline (desirable), or equivalent industry experience
Microsoft certifications and Cisco Webex certifications, demonstrating proficiency in desktop support and telephony technologies
ITIL - Foundation Certification, Knowledge or practical experience
Experience
Minimum 3-5 years' experience in an End User Support, Desktop Support, Information Communication Technology Support, or similar IT support role
Experience supporting Windows desktops, laptops, and end-user devices
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN
Experience supporting Microsoft 365, Intune, and MS Teams environment and other business applications
Knowledge of desktop hardware, peripherals, diagnostics, and device replacement
Experience providing remote technical support to onsite and remote users
Understanding of cyber security principles, including firewalls, antivirus, and secure access
For details about this position, including how to apply, please read the following:
