Positions Vacant
We currently have the following positions vacant:
We are seeking one IT Security Specialist (full time).
The IT Security Specialist is responsible for providing advice and guidance on Information Technology and Operational Technology security, including the design and implementation of security controls. The IT Security Specialist will contribute to the delivery of the security program and the continual improvement of ConnectEast’s security posture, including adherence to Payment Card Industry Data Security Standards and protection of customer data in accordance with the Privacy Act (as amended from time to time). The IT Security Specialist will ensure that employees understand and adhere to necessary policies and procedures to maintain information security.
Key responsibilities include:
Assist in maintaining compliance with Payment Card Industry Data Security Standards
Provide technical advice and guidance on security controls for IT/OT systems and networks
Drive continuous improvement in cyber security by identifying areas of risk
Identify and prepare detailed security requirements for projects
Conduct internal security compliance audits; provide recommendations to mitigate identified issues
Assist in preparation for external compliance audits and evidence collection
Assist in simulated security crisis management exercises, red teaming and phishing campaigns
Assist in preparing business cases and statements of work for security projects
Evaluate and provide recommendations for security products and solutions
Promote a security awareness culture through regular reminders, updates and insights; Develop security awareness training material; Conduct occasional training sessions on a selected topic
Remaining current with cyber security technology, practices and key threats to provide informed decision-making and minimise cyber security incidents
Create security policies, standards and procedures
Assist in troubleshooting security issues including root cause analysis and strategies to minimise future events
Assist with user testing (Security related) as required
Understanding of vulnerability assessments and penetration testing and advising on resolution and mitigation
Conduct research on emerging threats, provide guidance on security products, services and standards to protect our systems, networks and data
Undertake cyber security risk assessments; analyse business impacts and exposure based on emerging security threats, vulnerabilities and risks
For details about this position, including how to apply, please read the following:
We are seeking one End User Support Engineer (full time).
The End User Support Engineer is responsible for providing technical service and support to all EastLink departments and staff for all Information & Technology (ICT) systems in use by the company. This role is responsible for ensuring the smooth operation and production support of EastLink’s telephony system and its associated subsystems which includes:
Assessing and evaluating desktop incidents and problems for root cause analysis and correct resolution.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users in the Applications environment.
Diagnosis, resolution and implementation of solutions to reported issues encountered by users and work with third parties to deliver telephony support (including IVR).
The primary purpose of the End User Support Engineer is to:
Liaise with vendors and business owners on the installation of bug fixes, installation/testing of patches, version upgrades and on application issues to ensure the best possible outcome for the business.
Liaise with Managed Service providers and vendors to ensure all infrastructure is maintained at the required firmware/operating system to ensure full vendor support.
Adhere to Change Management guidelines and to ITIL standards for ticket management & resolution.
Adhere to Problem Management, investigate problems to determine root cause and ensure required changes are implemented as required and lessons learned documented.
Ensure PC builds adhere to established procedures and undergo thorough testing and validation before being handed over to staff.
Ensure all Desktop Support documentation is updated and current.
Develop and maintain system documentation per agreed standards.
Work with the business to determine specific requirements for enhancements to the desktop, applications, telephony system and/or subsystems.
Assist in user account administration.
Provide after-hours production support as required.
Participate in the planning, development, implementation and maintenance of appropriate Disaster Recovery and Business Continuance Plans for all critical systems.
Ensure backup and emergency-related processes and procedures are in place for the telephony environment to minimise the potential for error or data loss.
For details about this position, including how to apply, please read the following:
We are seeking one Environmental & Sustainability Coordinator (full time).
About the role:
As the Environment & Sustainability Coordinator, you will manage and contribute to our environmental projects while implementing and delivering sustainability initiatives that support our sustainability goals. You will ensure compliance with Climate Related Financial Disclosure requirements and oversee public sustainability reporting and investor disclosure processes. Reporting to the General Manager, you will have the authority to initiate actions consistent with corporate policy and strategic direction.
Key responsibilities:
Field Works: Manage projects, conduct audits, and resolve environmental incidents.
Government and Regulators: Manage EPA licence conditions and relationships with regulatory bodies.
External Reporting: Collect data for disclosures, prepare sustainability reports, and respond to investor requests.
Climate Risk Management: Manage the Climate Risk and Opportunity Register and support climate risk activities.
Sustainability Strategy: Assist in achieving goals, manage risks, and develop strategies.
Internal Engagement: Promote sustainability and deliver information programs to staff.
Qualifications:
Tertiary qualification in Environmental Science, Sustainability, or related discipline.
ISAP accreditation is desirable.
For details about this position, including how to apply, please read the following:
Environmental & Sustainability Coordinator - Employment Information Kit
We are seeking one IT Project Manager (fixed term contract).
About the role:
We are looking for an experienced Project Manager to fill a fixed term appointment of up to 12 months (possible extension) to ensure the effective and efficient delivery of Information Technology projects from inception to final delivery to ensure delivery scope, budget and agreed timelines.
The primary role of the Project Manager is to deliver key Information Technology projects effectively and efficiently from inception to final delivery. This includes, effective management of scope, schedules, stakeholders, project finances, issues, risks dependencies and changes for all projects to ensure they are delivered on time and within budget.
You will undertake project management, procurement and managing risk through all phases of the project life cycle using the Prince II methodology. As the successful candidate you will be responsible for the management of the SAN Refresh Project, PC Refresh Project and other IT improvement projects (Web Chat and New IVR Payment Gateway) to ensure the projects are delivered on time and on budget.
Within this role, you will (but not limited to):
Develop detailed project plans and business cases with defined project scope, goals and deliverables and delivering projects on time and budget.
Employ, provide input into and refine the ConnectEast Project Management methodology to ensure consistent project delivery within cost, quality and time constraints.
Ensure project documentation is professionally prepared, rigidly controlled, accurately updated and appropriately authorised.
Ensure projects undergo a suitable risk analysis at each stage of development including assessing and managing business risks.
Lead the process of issue identification, rectification and resolution.
Provide regular project status reports and updates on schedule, budget, technical issues to the Service Delivery Manager, PMO, relevant staff and stakeholders.
Prepare, evaluate and manage subcontractors, ensuring compliance with safety and health, environmental and quality requirements and capability to perform the contract obligations.
Drive a culture of delivering customer and shareholder value.
Understand and apply knowledge on the policies, procedures and work instructions provided by EastLink.
For details about this position, including how to apply, please read the following:
We are seeking one Billing Administrator (fixed-term parental leave position).
About the role:
We are seeking an experienced Billing Administrator to fill a full-time, fixed-term parental leave position within our Billing and Credit team. This role offers a diverse range of responsibilities, including billing customer, debtor, and FTO accounts, collecting tolls and related charges, and fulfilling tag orders.
Your responsibilities will include, but not be limited to:
ensuring the accuracy and timely processing of invoices and overdue notices for ConnectEast’s customers and debtors
assisting colleagues and customers with billing and tag procedures, investigating unbilled customer bills, and resolving outstanding accounts. Additionally, you will review enforcement integrity, liaise with colleagues to ensure data quality, and adhere to billing schedules
performing Mailhouse tasks, detecting and escalating process failures, handling financial transactions, auditing statements, closing accounts, and reporting KPIs
interoperability file processing, controlling mail inboxes, retrieving and reconciling customer tag orders, and managing tag lifecycles
