Account & Pass Options

Best for: regular drivers

Key benefit: lowest toll cost

How it works

• You pay money into your account first (minimum $40)

• Toll charges are taken from your balance

When your balance gets low:

• if auto payment is set up → we top up automatically

• otherwise → your tag will beep 3 times (time to pay)

If your balance goes below $0:

• we send you a warning

• if not fixed, your account will be suspended

If your account is suspended:

• your tag will beep 4 times

• it cannot be used to pay tolls

• you may receive invoices with extra fees

Where it works (compatible toll roads)

• All toll roads in Australia

Tag sounds (very important)

• 1 beep = working correctly (no action needed)

• 3 beeps = low balance (top up soon)

• 4 beeps = account suspended (buy a trip pass and fix your account)

• No sound = tag may not be working or installed correctly

More information about tags and what to do if your tag is not beeping.

Fees

Fees, charges and amounts may apply in addition to tolls.

Quick tips

• Make sure your tag matches your vehicle’s tolling class

• Install the tag correctly

• Keep vehicle details up to date - if you don’t add a new vehicle, you could receive toll invoices with additional fees

• Remove vehicles you have sold - otherwise you could be paying for the new owner’s tolls

Tag installation instructions

Tag Installation Instructions - newer style tag

Best for: regular drivers who don’t want a tag

How it works

• Works like a tag account (prepaid, minimum $40)

• Uses your number plate instead of a tag

When your balance gets low:

• auto top‑up (if set up), or

• we send a warning message

If your account is suspended:

• it cannot be used

• you may receive invoices with extra fees

Where it works (compatible toll roads)

• EastLink, CityLink and West Gate Tunnel only

Important

• An image processing fee is added for each trip

• (not charged for motorcycles)

Fees, charges and amounts apply in addition to tolls.

Quick tips

• Keep your vehicle details up to date

• Keep your contact details up to date

Best for: occasional drivers or visitors

Key benefit: no account needed

How it works

• Pay for one trip in one direction

• Return trip = 2 passes

You can:

• buy before your trip

• or within 3 days after your trip

Important:

• Do not buy a trip pass if you already have a tag

• your trip will always be charged to the tag

Where it works (compatible toll roads)

• EastLink only

Key points

• Fixed price (same cost for short or long trip)

• Can buy multiple trip passes

• Expires after 6 months

• Not refundable

Rental cars

• Check with your rental company before travelling

• they may charge tolls differently

Fees

Fees, charges and amounts apply in addition to tolls.

Quick tips

• Check on our website to see if there are unused trip passes available for your vehicle

• With one trip pass you can exit EastLink and re-enter in the same direction provided you don't repeat a section and you complete your trip within one hour after you first entered EastLink.

Best for: if you did not pay another way

How it works

If you travel without:

• a tag account

• a non-tag account

• or a trip pass

We will:

• send you a toll invoice (email, SMS or post)

The invoice:

• includes extra fees

• must be paid by the due date

Your options

Before the due date, you must:

• pay the invoice
  OR

• nominate another driver
  OR

• transfer it to an account issued by another tollway operator

If you don’t pay

• you will receive an overdue notice with higher fees

• if still unpaid, you may get a fine ($209)

Where it works (compatible toll roads)

• EastLink only

Fees

Additional fees apply in addition to tolls.

Quick tips

1. Keep your vehicle registration details up to date

2. If your account is suspended:

   • you must pay both:

     • your account top‑up

     • AND the invoice separately

Best for: businesses and organisations

Key benefit: monthly billing

How it works

• Post‑paid account (pay after travel)

• Credit check required

• Monthly invoice for tolls and charges

Payment options:

• credit card

• bank transfer

• cheque

Where it works (compatible toll roads)

• With tag: all toll roads in Australia

• Without tag: EastLink, CityLink and West Gate Tunnel only

Fees

Fees, charges and amounts apply in addition to tolls, including a quarterly Account Management Fee.

Quick tips

• Match tag class to vehicle tolling class

• Install tags correctly

• Keep vehicle details up to date

Tag installation instructions

Tag Installation Instructions - newer style tag

Apply for a post-paid business account

To apply for a post-paid business account, complete this application form:

Terms and conditions apply:

Business Account Customer Service Agreement