Contact Us

Received an EastLink toll invoice even though you have an account?

There are a number of possible reasons, including:

• The account was suspended at the time of travel. Please pay the EastLink toll invoice now, and then sort out the account problem.

• The vehicle was not active on your account at the time of travel. Please note that Transurban Linkt accounts do not back date EastLink travel. Please pay the EastLink toll invoice now, and then ensure that the vehicle is on the account for future travel.

• Transurban Linkt declined EastLink’s attempt to charge the toll to your Transurban Linkt account. Please pay the EastLink toll invoice now, and then contact Transurban Linkt for help with the account.

Before contacting us, check out the new help videos

Topics include:

• EastLink payment options

• How to install a tag, understanding tag beeps and removing a tag

• Image processing fees and how to avoid them

• Setting up two factor authentication for your EastLink account

• Updating payment options for your EastLink account

• Reasons for receiving an EastLink toll invoice

• Nominating an EastLink toll invoice to another person

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

If you DON'T have an EastLink account

Phone

For customer service phone (03) 9955 1400 from 7am to 6pm Monday to Friday (excluding public holidays).

Road hazard reports

To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

EastLink has a Hardship Policy.

If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to hardship@connecteast.com.au (do NOT send any other enquiries to this email address).

You will need to provide some evidence of financial hardship, for example:

• Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding loss of employment or inability to provide for basic necessities

• Official eviction notice (not a warning of possible eviction due to rental arrears)

• Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)

• Notice of impending legal action

• Bank notice (e.g. overdraft call or mortgaged property repossession)

• Overdue medical bills

• Letter from a doctor verifying the inability to earn an income due to illness or caring for a sick family member

• Final notice from school regarding payment of mandatory fees

• Funeral expenses

• Repossession notice of essential items, like a car or motorcycle.

We take many factors into account when assessing each application for hardship assistance. Providing one or more of these documents listed may not necessarily result in the application being successful.

EastLink customer centre, Ringwood

• Opening hours are 9:30am to 4:30pm (Monday - Friday)

• Closed on weekends and public holidays