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How to check whether a text message about unpaid EastLink tolls is a scam More...

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How to check whether a text message about unpaid EastLink tolls is a scam

We continue to be aware of illegal online scams involving text messages about unpaid EastLink tolls.

Received a text message about unpaid EastLink tolls?

It’s quick and easy to check whether it’s a scam. Here’s how to do it…

There is no need to contact EastLink to report a scam text message. Government authorities and telecom companies are already well aware of the toll text scams and other text message scams. They are working on solutions to significantly reduce the volume of scam text messages that are delivered to people’s phones.

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

If you DON'T have an EastLink account


For customer service phone (03) 9955 1400 during business hours (Monday to Friday excluding public holidays):

  • Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries

  • As with most telephone call centres, there can be call queues at busy times

  • Almost everything that can be done over the phone with an operator can be accomplished using this website

Road hazard reports

To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

EastLink has a Hardship Policy.

If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to (do NOT send any other enquiries to this email address).

You will need to provide some evidence of financial hardship, for example:

  • Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding inability to provide for basic necessities

  • Official eviction notice (not a warning of possible eviction due to rental arrears)

  • Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)

  • Notice of impending legal action

  • Bank notice (e.g. overdraft call or mortgaged property repossession)

  • Overdue medical bills

  • Final notice from school regarding payment of mandatory fees

  • Repossession notice of essential items, like a car or motorcycle.

EastLink customer centre, Ringwood

Operating hours for the EastLink customer centre in Ringwood:

  • Opening hours are 9:30am - 4:30pm Monday - Friday

  • Closed on public holidays

Email bulletins about EastLink

Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.

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