Contact Us

Received a text message or email about unpaid EastLink tolls?

It’s quick and easy to check whether it’s a scam. Here’s how to do it…

There is no need to contact EastLink to report a scam text message or email. Government authorities and telecom companies are aware of these scams and are working on solutions to reduce the volume of scam messages.

Before contacting us, check out the new help videos

Topics include:

EastLink payment options
How to install a tag, understanding tag beeps and removing a tag
Image processing fees and how to avoid them
Setting up two factor authentication for your EastLink account
Updating payment options for your EastLink account
Reasons for receiving an EastLink toll invoice
Nominating an EastLink toll invoice to another person

Help Videos

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

Account Login

If you DON'T have an EastLink account

Send An Online Enquiry

Phone

For customer service phone (03) 9955 1400 from 7am to 6pm Monday to Friday (excluding public holidays).

DECEASED ESTATE FORM SIGN UP FOR EMAIL BULLETINS ABOUT EASTLINK

Road hazard reports

To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

EastLink has a Hardship Policy.

If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to hardship@connecteast.com.au (do NOT send any other enquiries to this email address).

You will need to provide some evidence of financial hardship, for example:

Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding inability to provide for basic necessities
Official eviction notice (not a warning of possible eviction due to rental arrears)
Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)
Notice of impending legal action
Bank notice (e.g. overdraft call or mortgaged property repossession)
Overdue medical bills
Final notice from school regarding payment of mandatory fees
Repossession notice of essential items, like a car or motorcycle.