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Afterpay Touch has not accepted EastLink payments at 7-Eleven stores or newsagents since September 2020. This means EastLink payments are not possible at 7-Eleven stores or newsagents. This decision was made by Afterpay Touch, which used to provide this service to EastLink customers. Details >>>


If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

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If you DON'T have an EastLink account

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Phone (customer service)

For customer service (03) 9955 1400 is available Monday - Friday during business hours (excluding public holidays):

  • Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
  • As with most telephone call centres, there can be call queues at busy times
  • Almost everything that can be done over the phone with an operator can be accomplished using this website

Phone (road hazard reports only)

For reporting road hazards only (03) 9955 1550 available 24/7:

  • Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number
  • Never touch your mobile phone while driving

EastLink customer centre, Ringwood

To comply with Government restrictions, the EastLink customer centre in Ringwood is closed temporarily.

Normal operating hours for the EastLink customer centre in Ringwood:

  • Opening hours are 9:30am - 4:30pm Monday - Friday
  • Closed on public holidays

Email bulletins about EastLink

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