We continue to be aware of online scams involving email / text messages about tolls or tolling accounts.
Some of these scam email / text messages mention EastLink or may even closely resemble a genuine EastLink email / text message.
A genuine email / text message sent by EastLink would always include relevant and correct personal information (e.g. your full name AND vehicle rego or EastLink account number). Links would also be direct to the genuine EastLink website domain "eastlink.com.au".
If you receive an email / text message about EastLink tolls or tolling accounts that do not include correct personal information (e.g. your name AND vehicle rego or EastLink account number) or include links to domains other than "eastlink.com.au", then it is a scam. It was not sent by EastLink. Do not click on any links or reply to the email / text message. There is no need to contact EastLink to report it.
For customer service phone (03) 9955 1400 during business hours (Monday to Friday excluding public holidays):
Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
As with most telephone call centres, there can be call queues at busy times
Almost everything that can be done over the phone with an operator can be accomplished using this website
Road hazard reports
To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.
How to apply for an extension of payment or a payment plan
If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).
How to apply for hardship assistance
EastLink has a Hardship Policy.
If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to email@example.com (do NOT send any other enquiries to this email address).
You will need to provide some evidence of financial hardship, for example:
Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding inability to provide for basic necessities
Official eviction notice (not a warning of possible eviction due to rental arrears)
Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)
Notice of impending legal action
Bank notice (e.g. overdraft call or mortgaged property repossession)
Overdue medical bills
Final notice from school regarding payment of mandatory fees
Repossession notice of essential items, like a car or motorcycle.
EastLink customer centre, Ringwood
Operating hours for the EastLink customer centre in Ringwood:
Opening hours are 9:30am - 4:30pm Monday - Friday
Closed on public holidays