Contact Us

We continue to be aware of online scams involving email / text messages about tolls or tolling accounts.

Some of these scam email / text messages mention EastLink or may even closely resemble a genuine EastLink email / text message.

A genuine email / text message sent by EastLink would always include relevant and correct personal information (e.g. your full name AND vehicle rego or EastLink account number). Links would also be direct to the genuine EastLink website domain "".

If you receive an email / text message about EastLink tolls or tolling accounts that do not include correct personal information (e.g. your name AND vehicle rego or EastLink account number) or include links to domains other than "", then it is a scam. It was not sent by EastLink. Do not click on any links or reply to the email / text message. There is no need to contact EastLink to report it.

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

If you DON'T have an EastLink account


For customer service phone (03) 9955 1400 during business hours (Monday to Friday excluding public holidays):

  • Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries

  • As with most telephone call centres, there can be call queues at busy times

  • Almost everything that can be done over the phone with an operator can be accomplished using this website

Road hazard reports

To report a road hazard only (03) 9955 1550. Do not use this number for any other purpose.

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

EastLink has a Hardship Policy.

If you are experiencing financial hardship and are finding it difficult to pay an existing EastLink debt then you can apply for hardship assistance by sending an email to (do NOT send any other enquiries to this email address).

You will need to provide some evidence of financial hardship, for example:

  • Letter from a charitable organisation (e.g. financial counselling service or community legal centre) regarding inability to provide for basic necessities

  • Official eviction notice (not a warning of possible eviction due to rental arrears)

  • Pending disconnection of essential services, like water, electricity or gas (does not include mobile phone or internet bills)

  • Notice of impending legal action

  • Bank notice (e.g. overdraft call or mortgaged property repossession)

  • Overdue medical bills

  • Final notice from school regarding payment of mandatory fees

  • Repossession notice of essential items, like a car or motorcycle.

EastLink customer centre, Ringwood

Operating hours for the EastLink customer centre in Ringwood:

  • Opening hours are 9:30am - 4:30pm Monday - Friday

  • Closed on public holidays

Email bulletins about EastLink

Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.

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