Contact Us

Coronavirus (COVID-19) Pandemic (World Health Organisation)

Due to changes we have made to prevent the spread of Coronavirus (including social distancing measures within our team) you may experience an unusual delay in phone customer service or in receiving a reply to an online enquiry.

Change to retail outlets that accept EastLink payments

Afterpay Touch no longer accepts EastLink payments at newsagents. This decision has been made by Afterpay Touch. Details.

If you have an EastLink account

Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.

Account Login

If you DON'T have an EastLink account

Please use the Make Enquiry form:

Make Enquiry

Phone (customer service)

For customer service (03) 9955 1400 available Monday-Friday during business hours (closed public holidays):

  • Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
  • As with most telephone call centres, there can be call queues at busy times
  • Almost everything that can be done over the phone with an operator can be accomplished using this website

Phone (road hazard reports only)

For reporting road hazards only (03) 9955 1550 available 24/7:

  • Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number
  • Never touch your mobile phone while driving.

EastLink customer centre in Ringwood is closed

Coronavirus (COVID-19) Pandemic (World Health Organisation)

During this time, to ensure the health and safety of customers and staff:

  • We have temporarily closed the EastLink customer centre in Ringwood.
  • We also request that customers avoid paying with cash at participating retail outlets (7-Eleven).

Instead we recommend you pay using your debit card or credit card right here on the EastLink website.

At the EastLink website there are ZERO surcharges for debit cards and credit cards (includes VISA, MasterCard, American Express and Diners Club).

Email bulletins about EastLink

Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.


New email signature image Sep 2019

EastLink. Time Better Spent.