Contact Us

You can watch our help videos for quick answers.

Topics include:

• payment options

• how to install and use a tag

• tag beeps (what they mean)

• image processing fees

• updating payment details

• reasons for receiving a toll invoice

• how to nominate a toll invoice to another driver

This can happen for a few reasons:

• your account was suspended at the time

• your vehicle was not added to your account

• another toll provider did not accept the charge

• (e.g. Linkt accounts do not backdate coverage for EastLink travel)

What to do:

• pay the invoice first

• then fix the account issue for future travel

Your tag should beep when you pass under a toll point.

• 1 beep = tag working (no action needed)

• 3 beeps = low balance (top up soon)

• 4 beeps = account suspended (buy a trip pass and fix your account)

• No sound = tag may not be working or not installed correctly

If your tag is not beeping:

1. Check installation - make sure the tag is installed on the windscreen correctly with a tag holder. Contact EastLink if you need a new tag holder. Tag Installation Instructions - newer style tag

2. Check your windscreen - some vehicles have special glass that can block the signal. Check your vehicle manual and install the tag in the correct position.

3. Contact EastLink if your EastLink tag is installed correctly but still not working. We may need to replace your tag.

Call (03) 9955 1400

• Monday to Friday

• 7am to 6pm

• closed on public holidays

For short‑term help:

• call us on (03) 9955 1400 to request a payment extension or payment plan

PLEASE CALL 000 IF YOU ARE EXPERIENCING FAMILY VIOLENCE AND IT IS AN EMERGENCY

If you are finding it difficult to pay EastLink tolls or EastLink fines, you can apply for hardship assistance:

• complete the Hardship Assistance Application Form

• include evidence of your situation

Read the Quick Guide To EastLink Hardship Assistance

More about our Hardship Policy

Call (03) 9955 1550

Important:

• only for road safety issues (for example debris or accidents)

• do not use for account or payment enquiries

EastLink Customer Centre (Ringwood)

2 Hillcrest Avenue, Ringwood

Opening hours

• Monday to Friday

• 9:30am to 4:30pm

• Closed on public holidays