Complaints
If you are not happy, we want to hear from you and help fix the problem.
If you have a concern or complaint:
please contact us
we will do our best to resolve it
Our Customer Service team can help with most issues.
Your feedback helps us:
understand what went wrong
improve our service
If you are not happy with the response from our customer service team:
you can contact the EastLink Customer Advocate
The EastLink Customer Advocate will:
review your complaint
check if it was handled fairly
However, the EastLink Customer Advocate cannot help with fines issued by Victoria Police.
For fines, you must:
follow the instructions on the notice
contact Fines Victoria on (03) 9200 8111
or by mail to Fines Victoria, GPO Box 1916, Melbourne VIC 3001
Reasons for receiving an EastLink toll invoice
If you have received an EastLink toll invoice unexpectedly, this video explains the main reasons.
Nominating an EastLink toll invoice to another person
If you have received an EastLink toll invoice but you weren't the driver at the time of the EastLink trip, find out how to nominate the driver.
