Hardship Policy

Need help paying EastLink tolls or EastLink fines?

We are here to help

Life can be difficult sometimes. If you are having money problems, illness, job loss, family issues, or family violence, EastLink can help you.

We will:

• Listen to you

• Treat you with respect

• Try to find a solution that works for you

How to apply for an extension of payment or a payment plan

If you are just experiencing short-term payment difficulties and are only seeking an extension of payment terms or a payment plan for an existing EastLink debt, please phone us on (03) 9955 1400 during business hours (Monday to Friday excluding public holidays).

How to apply for hardship assistance

If you are experiencing hardship and are finding it difficult to pay EastLink tolls or EastLink fines, you can apply for hardship assistance by sending a message to our Hardship Team using this form:

Please provide some evidence of hardship when you complete this form.

Free help is available

If you need it, you can get free support from:

• Community legal centres www.fclc.org.au/find_a_community_legal_centre

• Financial counsellors www.fcvic.org.au/get-help

• Victoria Legal Aid www.legalaid.vic.gov.au

They can help you understand your options and talk to EastLink for you if needed.

If you have received EastLink fines from Victoria Police you may find the Fine Fixer website helpful. The Fine Fixer website is a free service provided by Moonee Valley Legal Service to the people of Victoria.

If you live in Melbourne's east, you may find Eastern Community Legal Centre helpful. People living in the local government areas of Boroondara, Knox, Manningham, Maroondah, Whitehorse and the Yarra Ranges can seek free legal advice from ECLC.

If you live in Melbourne's south-east or Mornington Peninsula, you may find Peninsula Community Legal Centre helpful. PCLC is an independent, not-for-profit organisation that has been providing free legal services to Melbourne’s south-eastern communities since 1977.

National Debt Helpline can help you find a financial counsellor. National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. They’re not a lender and they don’t ‘sell’ anything or make money from you. Their professional financial counsellors offer a free, independent and confidential service.