Hardship Policy

If your financial problem is short-term:

• you can ask for more time

• or set up a payment plan

Please call us:

(03) 9955 1400
Monday to Friday (business hours)
Closed on public holidays

PLEASE CALL 000 IF YOU ARE EXPERIENCING FAMILY VIOLENCE AND IT IS AN EMERGENCY

If you are finding it hard to pay tolls or fines:

• you can apply to EastLink for hardship assistance

Use this form:

Please include evidence of hardship when you apply.

You can get free support from these services:

• Community legal centres – legal advice and support www.fclc.org.au/find_a_community_legal_centre

• Financial counsellors – help with managing debt www.fcvic.org.au/get-help

• Victoria Legal Aid – legal help and advice www.legalaid.vic.gov.au

These services can:

• explain your options

• speak to EastLink on your behalf

If you have a fine, you may find this website helpful:

• Fine Fixer – free help for people in Victoria www.finefixer.org.au

If you live in Melbourne’s east you can contact:

• Eastern Community Legal Centre (ECLC) – free legal services www.eclc.org.au

Available to people in:

• Boroondara

• Knox

• Manningham

• Maroondah

• Whitehorse

• Yarra Ranges

If you live in Melbourne’s south-east or Mornington Peninsula you can contact:

• Peninsula Community Legal Centre (PCLC) – free legal services www.pclc.org.au

You can also contact:

• National Debt Helpline www.ndh.org.au

They offer:

• free, confidential financial counselling

• independent advice (they do not sell products or loans)

They can help you:

• understand your debts

• find a financial counsellor