Hardship Policy

EastLink tolling debts

While we expect customers to limit their use of EastLink so that it remains within their ability to pay, we recognise that people can experience real financial hardship and may need additional assistance and flexibility.

Our Hardship Policy ensures that regardless of your circumstances, you will be treated with understanding, dignity and respect:

pdfEastLink Hardship Policy

Infringement notices (tolling fines) issued by Victoria Police 

If you have received infringement notices (tolling fines) from Victoria Police you may find the Fine Fixer website helpful. The Fine Fixer website is a free service provided by Moonee Valley Legal Service to the people of Victoria.

If you live in Melbourne's east, you may find Eastern Community Legal Centre helpful. People living in the local government areas of Boroondara, Knox, Manningham, Maroondah, Whitehorse and the Yarra Ranges can seek free legal advice from ECLC.

If you live in Melbourne's south-east or Mornington Peninsula, you may find Peninsula Community Legal Centre helpful. PCLC is an independent, not-for-profit organisation that has been providing free legal services to Melbourne’s south-eastern communities since 1977.


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