Open an Account

Before you open your account

You will need a few details to set up your account.

What you need

Before you start, have these ready:

• your driver licence number

• your vehicle licence plate numbers

• a debit or credit card (Visa, MasterCard or American Express)

What we will ask you

You will enter your details step by step:

1. Choose your account type

• Tag account – works on all toll roads in Australia

• Non‑tag account – works on EastLink, CityLink and West Gate Tunnel only

• Non‑tag accounts have an extra image processing fee for each trip

2. Set your account payments

• your starting balance (first payment)

• your minimum balance

• how much to top up each time

3. Your personal details

• name, driver licence, address, email, phone number

4. Add your vehicles

• enter the licence plate number for each of your vehicles

• make sure they are correct

5. Add your payment details

• debit card or credit card for the opening amount

• bank account, debit card or credit card for future top‑ups

Outstanding debts

When you add a vehicle, we may show unpaid debts for the vehicle (called “pending debt”).

To continue, you must pay all outstanding debts.

If you were not the owner at that time, phone us for help.

Post-paid business account (pay monthly)

This account is for businesses that want to receive a monthly bill.

How it works

• You use EastLink during the month

• we send you a bill at the end of the month

• you pay after you receive the invoice

Who can apply

• businesses

• organisations

• a credit check is required