Security & Fraud

We use secure systems to protect your information.

For example:

• your payment card details are stored safely by our bank (not by EastLink)

• we do not show full card or bank details on our systems

• we block access from some high‑risk locations

• we require modern, secure web browsers

We use two‑factor authentication (2FA) to protect your EastLink account.

This means:

• you must enter a code sent to your phone (SMS)

• or use an authenticator app to log in

This helps keep your EastLink account safe, even if:

• your computer or phone is hacked

• someone knows your passcode

If something does not look right with your EastLink account:

• change your password immediately

• contact EastLink as soon as possible

To stay safe:

• do not share your passcodes

• keep your contact details up to date

• keep your phone secure

A message about EastLink is most likely a scam if:

• it does not include your correct details
  (for example: your name and your vehicle’s licence plate number)

• it includes links not ending in “eastlink.com.au”

If you receive a suspicious message:

• do not click any links

• do not reply

• do not share personal or payment details

You do not need to report it to EastLink.

If you are unsure about an EastLink account message:

• go directly to the EastLink website www.eastlink.com.au

• log in to your account with your passcode and 2-factor authentication

• do not use links in emails or SMS

• once logged in, check your account status

If you are unsure about an EastLink toll invoice message:

• go directly to the EastLink website www.eastlink.com.au

• do not use links in emails or SMS

• use the PAY TOLL INVOICE option

• enter your vehicle licence plate number

• any outstanding EastLink invoices will be listed

• the website will say if there are no outstanding invoices

• keep your device software up to date

• use security software (antivirus)

• keep your EastLink account passcode secure

• change your passcode periodically

• keep your phone secure