Security And Fraud

Online account security

We provide online access to EastLink accounts via our secure website.

To help maintain the security of our systems and processes, we cannot publish full details of our security arrangements. However, some of the ways we help to protect you include:

  • Debit/credit card details are not held within EastLink’s system. Instead, EastLink’s bank holds these details very securely on EastLink’s behalf, and EastLink’s system uses tokens provided by the bank to charge payments.
  • Our website as well as the back office system used by our customer service officers do not display full debit/credit card or bank account details, to help ensure these financial details remain secure.
  • We have dis-allowed access to our website from certain parts of the world to reduce the risk of a cyber attack. (However, that means you can't use our website from those areas.)
  • We have disabled out-of-date web browser security protocols to strengthen the security of our website. (However, that means if you have an old web browser that has not been kept up to date, it may no longer work with our website.)

It is possible that your computer may become infected or hacked and as a result your EastLink account (and other accounts) may be hacked, and your account details could be changed without your permission or knowledge. This could include your contact details and vehicle details.

Our website does not show your full debit/credit card or bank account details, so even if your EastLink account is hacked those financial details would not be displayed to the hacker and they will remain secure.

As a result of malware or computer viruses on your computer, it is possible that suspicious activity may occur on your EastLink account. In such a case, change your EastLink account PIN immediately and contact us to report your suspicions. When reporting, please provide as much detail as possible.

Scams and suspicious communications

We often send important account notices, toll invoices and overdue notices by electronic means, including email and SMS.

If you receive a communication that appears to be from EastLink but which was sent to you maliciously by someone else, then you put yourself at considerable risk if you click on any link in the email or open any attachment to the email.

If you are in any doubt as to the validity of an EastLink email, do not click on any link in the email and do not open any files that are attached to the email. Instead, contact us as soon as possible to report your suspicions and to determine whether the communication was valid. When reporting, please provide as much detail as possible.

How to protect yourself

Secure your EastLink account PIN. For example:

  • If you still have a four digit EastLink account PIN, change your PIN. New account PINs must be six digits.
  • Change your six digit PIN periodically.
  • Never use an easy to hack PIN, such as 111111, 123456 or your birthday.
  • Never show your PIN to someone else.
  • Never write your PIN down.

If you receive any communication from EastLink that you are not expecting and you are unsure about its validity:

  • If it is about an EastLink account, go directly to our website (without clicking on any link in the email) and login to your account. Your account status, balance, statements and other account details will be shown when you login.
  • If it is about an EastLink toll invoice or overdue notice, go directly to our website (without clicking on any link in the email) and go to the Settle toll invoice function. You can then provide your vehicle/s licence plate number details and the website will show any outstanding EastLink toll invoices or overdue notices.

Always ensure that the operating system on each of your electronic devices is up to date.

Always use internet security software to provide protection from electronic viruses, trojans and malware.

Always ensure that your internet security software is up to date.

Visit these Australia Government websites for information and advice:

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